S03E01 - CX Myth-Busting Intro: what it will be about?

Link to the LinkedIn newsletter with more, visual content here: CX Myth-Busting for Leaders | LinkedInWelcome, my name is Peter Kmosko and 🔥 let’s start uncovering CX Myths! 🔥Why myth-busting? My journey often begins with overcoming endless misconceptions—from companies assuming CX is merely customer service to those who believe loyalty is driven purely by price. This mindset is widespread in the market—some get it right, but many repeat the same mistakes, failing to recognize the true value of customer centricity. That’s why I decided to share and educate by launching this podcast and LinkedIn newsletter series —Welcome to CX Myths Busting  for Leaders —where I expose the biggest CX misconceptions that are frequently falsely stated, acted upon, and lived in organizations todayIn every episode, I summarize real-world examples, data-driven insights, and actionable strategies to help you master CX, innovation, and leadership. I wish there would be more clever, monetized approach to customer experience among organizations. By not repeating the mistakes that are so believed, but so false. So let´s start!

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