CX Myth-busting for leaders (by Monetize.CX)
Episodes
S4E01 - Myth: AI adoption is just about the technology.
16 Sep 2025
Contributed by Lukas
Link to the assessment: www.checkagent.ai // Many companies still treat AI adoption as a tech project. Buy the tool, run a pilot, launch a demo… and...
S03E15 - CX Myth-busting: season review & wrap-up
26 Jun 2025
Contributed by Lukas
LinkedIn version of the content here. Many leaders say they want to be customer-centric. But when it comes to execution, that ambition stalls.Why?Beca...
S03E14 - CX Myth #13: “Customer surveys can be outsourced”
19 Jun 2025
Contributed by Lukas
Link to the extended Linkedin newsletter edition.We outsource our surveys. The agency handles it."That’s not just a bad user experience. It’s a mi...
S03E13 - CX Myth #12: “Google reviews are only for hotels and restaurants”
12 Jun 2025
Contributed by Lukas
Link to the newsletter edition with market and execution illustrations.“Why should we care about Google reviews? We’re notin hospitality.” I’v...
S03E12 - CX Myth #11: “Personalization = using first names in our newsletters”
05 Jun 2025
Contributed by Lukas
Link to the LinkedIn newsletter.Personalization attempts are mainstream, and the companies I work with aren’t ignoring it.But most boards still thin...
S03E11 - CX Myth #10: "CX is just a CX department´s responsibility"
29 May 2025
Contributed by Lukas
It’s time to rethink who really holds power in shaping CXLink to the LinkedIn newsletter edition.Enjoy, share, like, subscribe.
S03E10 - CX Myth #9: "Loyal customers will forgive bad experiences"
22 May 2025
Contributed by Lukas
LinkedIn newsletter edition.ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ, they disconnect fromreality—...
S03E09 - CX Myth #8: "Bad CX only leads to customer complaints"
15 May 2025
Contributed by Lukas
Link to the LinkedIn newsletter. --------------------------You’d be surprised how many large, powerful organizations still don’t have basic compla...
S03E08 - CX Myth #7: "More Features = Better Customer Experience"
08 May 2025
Contributed by Lukas
LinkedIn newsletter version here.As a result of analysis paralysis or feature-driven obsession, leaders struggle to decide which features to keep, add...
S03E07 - CX Myth #6: "Speed is a key CX factor"
01 May 2025
Contributed by Lukas
Subscribe to the newsletter too- there are almost 400 of us already!Today, about an also a common myth: "Speed alone in CX drives NPS, TRIM and/o...
S03E06 - CX Myth #5: "All customers are created equal."
24 Apr 2025
Contributed by Lukas
Link to the Linkedin newsletter version: (1) LinkedIn---This one’s my evergreen. In most companies I’ve operated in, a recurring challenge was seg...
S03E05 - CX Myth #4: "NPS and/or TRIM is enough for the leadership to measure CX"
16 Apr 2025
Contributed by Lukas
Check also the LinkedIn newsletter version> LinkedIn------------Hard fact> ~80% of the businesses I was helping rely on their CX operations eith...
S03E04 - CX Myth #3: "Happy Customers Will Always Stay"
10 Apr 2025
Contributed by Lukas
Link to the LinkedIn newsletter version with added content. -------------------Today, we’re tackling a big myth incustomer experience: the idea that...
S03E03 - CX Myth #2: "Winning on Price is inevitable to Win Customers"
03 Apr 2025
Contributed by Lukas
Link to the LinkedIn newsletter version with added content. -------------------Today, in Episode 3, we’re debunking another common misconcepti...
S03E02 - CX Myth #1: "Customer Experience = Great Customer Service"
27 Mar 2025
Contributed by Lukas
:: One of the biggest misconceptions I’ve encountered—especially among board members—is the belief that Customer Experience (CX) = Customer Serv...
S03E01 - CX Myth-Busting Intro: what it will be about?
21 Mar 2025
Contributed by Lukas
Link to the LinkedIn newsletter with more, visual content here: CX Myth-Busting for Leaders | LinkedInWelcome, my name is Peter Kmosko and 🔥 let’...
Generation.CX S02E05: Rolls-Royce a Eva Kadlec Dědochová
28 Jul 2021
Contributed by Lukas
KTORÁ FIRMA BY MALA MAŤ SKVELÚ ZÁKAZNÍCKU SKÚSENOSŤ, AK NIE PRÁVE ROLLS-ROYCE? Eva Kadlec Dědochová je úspešná manažérka, ktorá prepá...
Generation.CX S02E04 Slovnaft & Anton Molnár
21 Jun 2021
Contributed by Lukas
PREROD SLOVNAFT Z VÝROBNEJ NA CUSTOMER CENTRIC FIRMU. Pred zhruba mesiacom som pri návšteve čerpačky Slovnaft všimol treskaburger v ponuke. Prek...
Generation.CX S02E03 Hyundai & Marek Kopča
05 May 2021
Contributed by Lukas
Hyundai má z pohľadu trhového podielu práve na Slovensku najlepšiu pozíciu z okolitých krajín. Do akej miery za tým stojí dobrá zákazníck...
Generation.CX S02E02: Footshop & Radovan Oprendek
28 Apr 2021
Contributed by Lukas
Do druhej časti druhej sezóny som si pozval reprezentanta jedného z najúspešnejších CZSK e-commerce firiem - Footshop. A to Radovana Oprendeka,...
Generation.CX S02E01 Special s/with Arcet Global (Mark Hamill)
20 Apr 2021
Contributed by Lukas
/English follows/ SK: V tomto špeciáli som privítal Marka Hamilla, CEO Arcet Global. Spolupracuje s najlepšími CX odborníkmi na svete a organizu...
Generation.CX S01E05 Špeciál o CLV s Exponea (Peter Jakuš)
20 Jan 2021
Contributed by Lukas
V tejto špeciálnej epizóde podcastu rozoberáme pre CX kľúčovú metriku - celoživotnú hodnotu zákazníka. Prečo je taká dôležitá? ...
Generation.CX S01E04 Regiojet & Aleš Ondrůj
20 Jan 2021
Contributed by Lukas
Regiojet je v doprave moj lovebrand. A nielen môj, ale aj Čechov a Slovákov, pretože je lídrom v zákazníckej spokojnosti v oblasti dopravy v CZ...
Generation.CX S01E03 Česká spořitelna & Monika Hrubá
20 Jan 2021
Contributed by Lukas
Prečo patrí Česká spořitela medzi top zákazníkmi obľúbené značky (nielen vo finančnom sektore) v Českej republike? Ako urobili CX jeden z...
Generation.CX S01E02 Martinus & Eva Kianičková
14 Jan 2021
Contributed by Lukas
Prečo je Martinus dlhodobo zákazníkmi najobľúbenejšia značka na Slovensku? Čo je secret-sauce ich fungovania a orientácie na zákazníka? Akú...
Generation.CX S01E01 Pilot alebo o čom to bude
06 Jan 2021
Contributed by Lukas
V pilotnej epizóde sa dozviete, prečo: - prichádza doba zákazníka - a akú urgenciu v tejto oblasti priniesla pandémia - sa tento podcast volá ...