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CX Myth-busting for leaders (by Monetize.CX)

S03E09 - CX Myth #8: "Bad CX only leads to customer complaints"

15 May 2025

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Link to the LinkedIn newsletter. --------------------------You’d be surprised how many large, powerful organizations still don’t have basic complaint management in place. Even among those that do, leaders often fail to see the bigger picture, either because they’ve grown accustomed to complaints or they dismiss them as "Business as usual." If there's no spike in the period-over-period graphs, they assume everything is fine.But is it?

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