CX Myth-busting for leaders (by Monetize.CX)
S03E10 - CX Myth #9: "Loyal customers will forgive bad experiences"
22 May 2025
LinkedIn newsletter edition.ABOUT: This is a classic corporate blind spot. As soon as company leaders step into their HQ, they disconnect fromreality—assuming that customer loyalty can withstand poor experiences simply because they have a strong brand or existing customer base.However, one negative experience can outweigh years of goodwill. Let´s break it down in this episode. Enjoy, like, share, subscribe.
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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
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