Human by Design: The Cross-Industry Secret to Great Customer Experience

What if great CX isn’t about the wow—but about solving what matters most?In this episode of CX Unlocked, Wei Jie, VP of Customer Experience at NETS, reveals how human-centered design, not industry, defines success. From aviation to healthcare to fintech, learn how to build customer experiences that drive adoption, loyalty, and long-term business value.Perfect for CX leaders, product strategists, and business teams looking to build experiences that last.Find out how we can improve your CX: ⁠https://toku.co ⁠Get updated on the latest in CX: ⁠https://www.linkedin.com/company/toku-global/⁠⁠Follow our speakers on LinkedIn below:⁠Kwan Wei Jie⁠ ⁠Mae Ferolino⁠⁠Want to watch it on YouTube instead?⁠  #customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked #travel #hospitality

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