CX Unlocked
Episodes
Human by Design: The Cross-Industry Secret to Great Customer Experience
02 Oct 2025
Contributed by Lukas
What if great CX isn’t about the wow—but about solving what matters most?In this episode of CX Unlocked, Wei Jie, VP of Customer Experience at NET...
How Standard Chartered is Preparing for Machine Customers in CX | Interview with Katja Forbes
07 Jul 2025
Contributed by Lukas
In this episode of CX Unlocked, Katja Forbes, Executive Director and Head of Client Experience at Standard Chartered, explains how AI is changing the ...
The Proven Formula to Build a CX-First Culture in B2B and B2B2C | Interview with Pascal Daniel
13 Mar 2025
Contributed by Lukas
Great customer experience doesn’t happen by chance—it takes the right mix of leadership, innovation, and strategy. In this episode of CX Unlocked,...
Redefining CX in Travel: Putting Customers First in an Automated World | Interview with Andrew Budiman
09 Nov 2024
Contributed by Lukas
In this episode of CX Unlocked, join Andrew Budiman, former VP of Customer Experience at Singapore Airlines, as he shares invaluable insights from his...
Making Customers Smile More: How to Craft Unbeatable Customer Experiences Across Industries | Interview with Bhavin Mehta
11 Sep 2024
Contributed by Lukas
Join us as Bhavin Mehta, Managing Director of Zenyum, South Asia, shares his transformative career journey across industries like PropTech, Home Decor...
The M1 Method: Insights into Seamless Customer Experience and Digital Transformation Success | Interview with Stamford Low
25 Jun 2024
Contributed by Lukas
Discover the secrets behind M1's successful transition from a legacy telco to a digital powerhouse. In this episode, Stamford Low, Director of Cus...
Empathy: The Key to Unlocking the Gold Standard in Customer Experience | Interview with Sidney Yuen
15 Apr 2024
Contributed by Lukas
In this enlightening episode of CX Unlocked, CX veteran and expert, Sidney Yuen, discusses the transformative power of empathy in customer interactio...
The Frictionless Organization - How Companies Can Make Customer Interactions Effortless for an Optimized Customer Experience | Interview with Bill Price
19 Feb 2024
Contributed by Lukas
Join us as we explore the world of seamless customer experiences with Bill Price, co-author of 'The Frictionless Organization.' Dive into the ...
CX Unlocked: Your Guide to Navigating the Complexities of Customer Experience
08 Feb 2024
Contributed by Lukas
Join hosts Jonathan Mondon and Rosaline Oh as they unlock innovative CX strategies, redefine standards, and explore how to transform and optimise cust...