Shared services are the consolidation of business operations that are used by numerous parts of the same organisation, or different business units that are part of a conglomerate. In some instances, these shared services capabilities have been honed to the point where they are spun off as independent businesses selling their capabilities to other companies outside of the group.Just how lucrative is the market? Coherent Market Insights forecasts the global shared services market to reach US$98.17 billion by 2027. To know more about the opportunities, challenges and what lies ahead for shared services, we are joined by Elmer Sarmiento, director of finance and accounting operations at Personiv.What is the business of Personiv?Please briefly describe your role at Personiv.How has the pandemic influenced/impacted the finance function?You’ve built a career around shared service. What is driving the demand for shared services particularly in the finance function?Which finance functions are best suited to outsource and by inference best suited to stay in-house?If a CFO should decide to opt for outsourcing finance to a service provider, what considerations should be kept in mind?Among the many technologies available to finance (both old and new), which do you think will have the biggest value to the finance function in the performance of its duties and responsibilities?What is your advice for finance professionals seeking to build their careers post-pandemic?

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