PodChats for FutureCIO: Agentic process automation and how to get started (for a CIO)

Artificial intelligence may be the topic that is on the thoughts of leadership in 2024, Agentic AI is quickly becoming the new watercooler discussions among users of the technology looking to answer the question – how do I marry automation and AI so that it benefits “my way of work”?Agentic AI represents the next frontier in enterprise automation and decision-making. For the CIO, it presents both an opportunity and a challenge: to harness autonomous systems that can dramatically enhance productivity and agility while managing complexity, risk, and ethical considerations.Getting started requires a strategic mindset, strong cross-functional collaboration, and a willingness to experiment and iterate.In this PodChats for FutureCIO, we are joined by Matthew Tan, principal solution engineer at UiPath, Southeast Asia, to get his perspective on getting started and operationalizing agentic AI.1.       What are the core differences between AI-powered process automation and traditional RPA, and why does it matter for an organisation’s digital transformation strategy?2.       In which business units or industry-specific workflows do you anticipate the greatest value from AI agents as applied in automation workflow?3.       What approach can CIOs use to identify and prioritise high-impact automation opportunities within their organisation? Is this decision-making process a unilateral one exclusively decided by the CIO?4.       How can the CIO, and whoever he or she is working with, ensure successful pilot implementation before scaling AI automation enterprise-wide?5.       What steps can the CIO, and partners, use to ensure seamless integration between AI agents and legacy as well as cloud systems?6.       What governance structures, policies, and controls are essential to build trust and ensure regulatory compliance when it comes to automation using AI agents?7.       What internal skills and change management initiatives are needed to support agentic process automation (APA) adoption, particularly our use of AI agents?8.       How do you plan to measure, benchmark, and improve the ROI of AI agents in automation initiatives?9.       We are midway into 2025, 2026 is almost just around the corner. Any recommendations for CIOs and other leaders as they look to further invest in their use of AI agents?

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