Today, Dr. Killeen explores a simple but powerful idea that can transform how you lead and communicate in your practice: cultivating empathy. While often seen as a personal trait, empathy is also a practical skill that helps you better understand patients and team members by seeing situations from their point of view. In dentistry, small misinterpretations can lead to bigger challenges. A hesitant patient or a distracted team member may have reasons that are not immediately visible. By slowing down, asking questions, and staying curious, you can uncover what is really going on and respond more effectively. Empathy is something you can practice every day. A small shift in perspective can change conversations, strengthen relationships, and ultimately create a better experience for everyone in your practice.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related