Come garantire una customer experience sostenibile

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Recorded06 Apr 2023

Publisherspreaker.com ↗

Handlerec:17813022

Show notes

Dallo studio delle esperienze dei clienti in un negozio fisico o virtuale alla cultura "clientecentrica", dalla mappatura del viaggio delle persone dal punto di vista emozionale al modo per realizzare delle schede prodotto d'impatto. Lorenzo Paoli ci conduce per mano nel mondo della customer experience, per capire come acquisire competenze tecniche e scoprire come si fa un customer journey. Buon ascolto.

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