Mark used to be a statistics lecturer at Nelson Mandela University in South Africa. He then joined First National Bank as a quantitative analyst where he climbed through the ranks to Head of Advanced Analytics and beyond. Today he is the Chief Analytics Officer at FNB. We speak about: * Predicting what the customer is calling about * Improving compliance in banking through analytics * Creating and driving a data strategy across an organisation * Using analytics to look after customers in better ways * How to create and measure economic value from data * How to find meaning in your work * Understanding your value across the entire value chain * Creating a culture of collaboration that's not afraid to fail * Working with tertiary institutions to identify talent * What to test when interviewing data scientists * How to structure your team & work with stakeholders * The importance of data governance * How to implement and socialise the solutions created by the team for maximum impact * The importance of mentoring and growing people * The difference between head of analytics and chief analytical officer Show notes: www.datafuturology.com/podcast/27 Mark is based in the Johannesburg Area, South Africa And as always, we appreciate your Reviews, Follows, Likes, Shares and Ratings. It really helps new data scientists find us. Thank you so much, and enjoy the show!

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