Incumbents vs. Challengers: Is There Still a Technology Gap?

In this episode of Deciphered, Adam Davis, expert associate partner at Bain & Company, is joined by Wendy Redshaw, Chief Digital Information Officer at NatWest, and Jason Maude, chief technology advocate of Starling Bank, to discuss if there is still a technology gap between incumbents vs challengers.Timestamps:04:15 Incumbents vs Challengers – is there still a technology gap?05:24 How would you explain the technology gap previously between large tier 1s and neobanks?09:57 What are the key differences between a challenger stack and an incumbent stack?12:31 How have Starling maintained a simple / flexible architecture through the launch of new products and the scaling of your customer base?15:24 Occasional vs repeatable releases16:02 Centralisation efforts that have happened with NatWest’s tech estate over recent times19:36 Is the money banks spend on IT transformation programmes worth it?21:33 Do you believe the combination of ML / AI and Generative AI, alongside exclusive Cloud deployment, will level the playing field?25:15 What underpins the culture you want to see at your organizations, and how do you encourage it?29:57 How do you keep up with Futurology and trends, and does any of that thinking feature in your tech roadmaps?34:30 What is your one prediction for tech trends into 2024?Please subscribe to the show so you never miss an episode, and leave us a review if you enjoy the show!You can find Adam Davis hereYou can find Wendy Redshaw hereYou can find Jason Maude hereFor more insights from the Deciphered podcast, visit the page on Bain’s website

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