Why do some approaches work when others fall flat? In this candid conversation, Teepa shares how deep curiosity, observation, research, and hands-on experiences shaped Positive Approach to Care®. Learn how to use some of her methods when supporting others, including the power of the word try, how to spot too-good-to-be-true claims, and a simple swap that improves daily interactions: skipping yes/no questions and offering clear choices instead.If you’re curious about how observation and trying different techniques can change outcomes, It’s All In Your Approach (DVD) is a great next step. This resource brings PAC™ principles to life through real-world examples that show how adapting your approach can improve understanding and connection.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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