16. Service design of AI: Designing the first Copilot w/ Microsoft & OpenAI [Yasemin Cenberoglu]

Our guest is Yasemin Cenberoglu, who was the first designer to work on Microsoft’s Copilot, all in secret, before the world was exposed to ChatGPT for the first time. Yasemin is a Principal Design Manager at Microsoft, leading the Copilot product for Teams Meetings, Calling, and Devices. She’s the first designer to shape what Copilot is today. Previously, she served as the Director of Design at Digitalist. Yasemin is an advisory board member at IDEA School of Design at Capilano University. She studied in Germany and then at Cal State, in the SF Bay area. In this conversation we discuss: ‣  Her experience as the first designer working with Microsoft and OpenAI to create the first Copilot ‣  The blue sky innovation and challenges being the first to work with GenAI as a design material ‣  Service design and how the discipline provides an advantage to designers working on  probabilistic experiences ‣  Lessons and approaches for when to build a Copilot vs. Agent vs. Chatbot ‣  How service blueprints will need to evolve to meet the needs of probabilistic design Episode is hosted by: Arpy Dragffy Guerrero (Founder & Head of product strategy, PH1 Research) https://www.linkedin.com/in/adragffy/ Brittany Hobbs (VP Insights, Huge) https://www.linkedin.com/in/brittanyhobbs/ Thank you for listening to the Design of AI podcast. We interview leaders and practitioners at the forefront of AI. If you like this episode please remember to leave a rating and to follow us on your favorite podcast app. Take part in the conversations about AI https://www.linkedin.com/company/designofai/ And subscribe to our newsletter for additional resources https://designofai.substack.com/

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