Most companies are running AI in production right now without any plan to govern and secure their businesses. This week Claude Code wiped out a business' entire database in 9 seconds. Anything is possible when an agent is given access to everything without governance. John Willis co-wrote The DevOps Handbook a decade ago because software teams were shipping code the same way — fast, manual, no visibility. He sees the same pattern repeating with AI, and he has spent five decades watching what happens when the gap between vendor promises and operational reality gets this wide. He's written 6 books and also happens to be a historian about AI.In this episode we cover:Why shadow AI — no ban, no guidance, company data on personal phones — is the most dangerous place to beWhy higher throughput and higher instability at the same time is the predictable outcome of speed without feedback loopsWhy governance creates flow instead of stopping it — and how that lesson from DevOps applies directly to AI nowWhy most teams think they have AI observability when they actually have ML evaluation tools solving a different problemWhy every team — even a five-person startup with no CTO — needs digitally signed audit trails for agent decisionsWhat the history of AI winters and springs tells us about where we actually are in the current cycleIf you found this episode useful, please like, share, and send it to anyone on your team who'd find it helpful.We built https://productimpactpod.com to be your AI product strategy and AI product news hub. Check it out.Thank you for listening to the Product Impact Podcast — if you have feedback, guest recommendations, or want to chat — contact us.Hosted by:Arpy Dragffy Guerrero — https://www.linkedin.com/in/adragffy/Brittany Hobbs — https://www.linkedin.com/in/brittanyhobbs/Featured guest:John is an accomplished author and innovative entrepreneur with over 35 years of experience in enterprise IT and research, driven by a deep passion for exploring the intersection of Generative AI and the transformative principles of Dr. W. Edwards Deming. He is the author of Rebels of Reason, a book that traces the history of artificial intelligence while uncovering the human stories behind its rise, connecting today’s AI landscape to the ideas and people that shaped the field and offering a unique perspective on its future in business. As a co-author of foundational DevOps works, John brings a rare blend of technical expertise and insight into the human dynamics of innovation, helping leaders cut through hype to focus on creating real customer value through a deeper understanding of AI’s context and systems.John’s LinkedIn: https://www.linkedin.com/in/johnwillisatlanta/Link to John’s Book Rebels of Reason: https://www.amazon.com/Rebels-Reason-Aristotle-ChatGPT-Heroes-ebook/dp/B0FCD8TW8RGo to Substack to get AI strategy frameworks, news, and jobs: https://productimpactpod.substack.comThis episode was brought to you by:PH1 (https://ph1.ca) — an AI strategy consultancy specialized in improving the measurable success of AI products.AI Value Acceleration (https://aivalueacceleration.com) — The consultancy specialising in enterprise value creation. Make sure that your spending doesn't go to waste. Find out exactly where the value creation of adopting AI products stalls.

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