40: Are We Measuring What Matters? (Jim Harenchar)

In Episode 40, Stuart Butler and Adam Stoker welcome Jim Harenchar, President of RMG USA, for a deep (and at times spicy) conversation on marketing attribution, ROI, and the complicated relationship between DMOs, agencies, and vendors. What starts as golf banter quickly tees off into a much larger dialogue about how—and whether—the travel industry is measuring what truly matters. From changing consumer behaviors to the dangers of over-attributing performance to the wrong channels, this episode challenges long-held assumptions and makes the case for smarter, more collaborative, and more nuanced measurement. Topics Covered:  • Golf as a growth engine: post-COVID trends, off-course vs. on-course participation, and product development opportunities  • Why DMOs need to adapt to shifting demographics and behaviors  • The problem with vanity metrics, over-attribution, and last-click bias  • ROI vs. awareness: why both matter but need different yardsticks  • Challenges with funding models, resource constraints, and vendor overload  • Agency dynamics, incentive misalignment, and the role of experimentation budgets  • A call for industry-wide frameworks and shared measurement models Notable Quotes:  • “You wouldn’t measure success for hunting the same way you’d measure success for farming.” – Stuart  • “Sometimes we’re not promoting golf—we’re promoting a bad golf experience.” – Adam  • “If we continue to do the same things, expecting the same results, we’re fooling ourselves.” – Stuart  • “Awareness is valuable. Without it, no one can transact with you.” – Adam  • “Let’s stop selling silver bullets and start selling collaboration.” – Stuart Next Up: Stuart and Adam will be live at ESTO—bring your questions, your hot takes, and your love for the Stu’s News jingle. Yes, there might be swag.

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