Delivering Compassionate Care (ft. J. Edward Maddela)

On this episode of DGTL Voices, Ed sits down with J. Edward Maddela (Jed) a Chief Health Informatics Officer. They discuss topics such as compassion, the burden of metrics, and Jed's personal and professional journey. He shares his framework for delivering compassionate care and emphasizes the importance of aligning self-interest with service. The conversation highlights the need to prioritize meaningful metrics and the power of digital platforms in enhancing human connections. Ed and Jed also discuss the role of empathy and the importance of learning and practicing compassion. Takeaways Compassion is best learned when self-interest is aligned with service for others. The burden of metrics can lead to a scarcity of empathy and compassion in healthcare. Frameworks like NURSE (Naming, Explore, Understand, Respect, Support) can help deliver compassionate care. Compassion can be taught and increased through practice and aligning self-interest with a mission to serve others. Meaningful metrics should be prioritized, and the essence of metrics in healthcare should be revisited.

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