Designing the Future of Hospitality: How Story, Systems, and AI Create Human-Centered Guest Experiences with Robert Polacek and Justin Colombik

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Recorded20 Apr 2026

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Robert Polacek is Creative Director at RoseBernard Studio, internationally published for redefining hospitality through place, culture, and design. Justin Colombik is a Design Director and Partner at RoseBernard Studio, internationally published for translating concepts into craft. Top 3 Value Bombs 1. Clarity increases dwell time, spend, and loyalty, while confusion kills profit. 2. Great design balances vision with durability so ideas survive reality, budgets, and operations. 3. AI should remove friction in broken systems to create more time for genuine human connection. Hospitality design where story, service, and performance align - Rose Bernard Studio Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. Shopify - Shopify is the commerce platform behind millions of businesses around the world. Sign up for your 1 dollar-per-month trial today at Shopify.com/onfire. Revenued - Built for small business owners who need fast, flexible access to working capital, without relying on your personal credit score. Apply now at Revenued.com/fire.

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