Lou Kiwanuka is founder and MD of training specialist The Shaper Group, vice chair, about to be chair, at ESSA and part of EventWellPledge - a social enterprise set up to support industry people in need. In this episode we discuss the DCMS exhibition pilot Lou attended ahead of the proposed restart in October and the learnings she took from that as a visitor. How reduced numbers and social distancing, coupled with masks, can suck the noise from a show floor, how more catering spaces rather than less might help foster interaction in the new order and how, in six months’ time, the event industry will be under considerable pressure to meet expectation. Lou also talks about her upcoming role as chair of ESSA, the importance of associations as a flag for represented elements of the industry and, crucially, as a means to lobby government.

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“What did the council decide on item 42?” — answered with the speaker and the moment.