Bridging the Experience Gap Between Customer Expectations and Reality: Q&A with Shamir Duverseau

Shamir Duverseau is the Managing Director and host of the Everything Clicks podcast.In this special Q&A episode, he tackles audience questions about the biggest challenges in digital customer experience.From demonstrating the value of post-click optimization to building experimentation cultures and implementing AI, Shamir shares practical advice on bridging the gap between what customers expect and what organizations can deliver:Actionable strategies for personalization with limited resourcesSystematic experimentation using the RITA frameworkHow to align marketing, product, and IT teams for successful digital transformationAnd much more.=== Connect with Shamir:LinkedIn: https://www.linkedin.com/in/shamirduverseau/Website: https://www.smartpandalabs.com=== About the Everything Clicks podcast: Everything Clicks is a podcast about customer experiences that wow consumers while driving profitable growth. Each week, we dissect the strategies and tactics of top B2C marketers at leading Fortune 5000 companies.📣 Subscribe now for more insights on creating digital experiences that convert.📱 Follow me on LinkedIn: https://www.linkedin.com/in/shamirduverseau/🌐 Smart Panda Labs: www.smartpandalabs.com

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