Everything Clicks
Episodes
How Brixmor Aligned 80 Stakeholders to Rebuild Its Digital Platform - Kristen Moore
18 Dec 2025
Contributed by Lukas
Kristen Moore, Senior Vice President of Marketing at Brixmor Property Group, recently led a massive digital transformation, which included aligning mo...
Designing Better Digital Experiences Through Testing, Alignment, and Purposeful Friction - Alanna Broderick
11 Dec 2025
Contributed by Lukas
Alanna Broderick Walker is the Director of Digital Products for Community Tennis at USTA. A former professional tennis player turned product leader, s...
What Marketers Get Wrong About Customer Data And How to Fix It - David Raab
04 Dec 2025
Contributed by Lukas
David Raab is the founder of the Customer Data Platform Institute. With more than 40 years of experience in marketing technology and analytics, David ...
How Legacy Brands Build Communities and Win Loyalty on Social - Assunta Anif
20 Nov 2025
Contributed by Lukas
Assunta Anif is the Director of Social Media Strategy at KISS Products, where she leads global social and community strategy for one of the beauty ind...
Building High-Growth Teams and Human-Centered Brands - Ingrid Milman Cordy
17 Nov 2025
Contributed by Lukas
Ingrid Milman Cordy, CMO at HigherDOSE, has led growth and digital transformation across wellness and beauty, from Nuun Hydration (acquired by Nestlé...
How Engineering and Marketing Align to Build Better Experiences - Jose Bergiste
06 Nov 2025
Contributed by Lukas
Jose Bergiste, VP of Software Engineering at Fidelity Investments, leads full-stack engineering and data strategy across platforms serving millions of...
Leading Digital Transformation Through Data and AI - Tim Megginson
30 Oct 2025
Contributed by Lukas
Tim Megginson, Vice President of Digital & Data Strategy at Visit Orlando, leads one of the world’s most recognized destination brands through l...
Building Trust Through Partnerships and Human Touch in Home Care - Megan Hix
23 Oct 2025
Contributed by Lukas
Megan Hix is the Sr. Director of National Partnerships at Cornerstone Caregiving. She has built her career designing programs that combine strategic c...
From Firefighting to Forecasting: How to Align Supply Chain and Marketing - Alex Yakimov
16 Oct 2025
Contributed by Lukas
Alex Yakimov is the Supply Chain Director at Stussy. With over 15 years of experience, he’s built agile, data-driven supply chains across fashion, r...
Real Estate CX That Gets You From Clicks to a Signed Lease - Claire Luoto
09 Oct 2025
Contributed by Lukas
Claire Luoto is Head of Digital at Berkeley Group (BTR) with over 18 years of experience across CX, marketing, sales, operations, and tech in real est...
High-Consideration Customer Experience: Balancing Tech and Human Touch – Ryan Shinn
02 Oct 2025
Contributed by Lukas
Ryan Shinn is Western Group Marketing Director at CentiMark. As a marketing leader, he’s operated on both sides of the aisle: B2C retail and high-co...
Frictionless, Accessible, and Human UX Content That Earns Trust - Maria Alexander
25 Sep 2025
Contributed by Lukas
Maria Alexander is Blue Shield of California’s UX Content Design Principal.In this episode, she breaks down how language, interaction, and visual de...
Product-Led Ads And Metrics That Actually Matter - Sam Davel
18 Sep 2025
Contributed by Lukas
Sam Davel is the Managing Director at Rubix Agency and a former US Army Ranger turned growth marketer. In this episode, Sam explains how startup-style...
Balancing Digital Tools and Human Connection in Healthcare - Dr. Shoma Datta
11 Sep 2025
Contributed by Lukas
Dr. Shoma Datta, Medical Director at Next Health, has built her career at the intersection of innovation and empathy; first as a gynecologic robotic s...
Bridging the Experience Gap Between Customer Expectations and Reality: Q&A with Shamir Duverseau
24 Jul 2025
Contributed by Lukas
Shamir Duverseau is the Managing Director and host of the Everything Clicks podcast.In this special Q&A episode, he tackles audience questions abo...
Beyond Discounts: How Lifecycle Marketing Builds Lasting Customer Relationships – Cat Covert
17 Jul 2025
Contributed by Lukas
Seasoned lifecycle marketing expert Cat Covert reveals how brands can break free from the discount hamster wheel and build stronger, more sustainable ...
How AI Powers Customer-Centric Marketing with Vijay Chittoor
03 Jul 2025
Contributed by Lukas
Vijay Chittoor is co-founder and CEO of Blueshift.In this episode, he shares how brands can break free from siloed customer engagement using his "Thre...
Why "Easy" Marketing Tools Are Sabotaging Your Website Performance - Ravi Chandramouli
26 Jun 2025
Contributed by Lukas
Ravi Chandramouli is the Director of Solutions Engineering at Smart Panda Labs.In this episode, he exposes the hidden complexities behind marketing to...
Digital Transformation in Higher Education with Chris Pilsner
19 Jun 2025
Contributed by Lukas
Chris Pilsner is Executive Director of Relationship Management & Digital Experience at UMass Amherst., In this episode, she shares her proven str...
Building Fan Attachment Through Digital Experience Design with Pedro Araujo
12 Jun 2025
Contributed by Lukas
Pedro Araujo, Chief Marketing Officer at Orlando City SC and Orlando Pride, shares his data-driven approach to creating authentic fan experiences.Lear...
Beyond Traditional Marketing: How Visit Myrtle Beach Transformed Tourism Through Authentic Content with Stuart Butler
29 May 2025
Contributed by Lukas
Visit Myrtle Beach's VP of Marketing, Stuart Butler, reveals how shifting from paid advertising to owned content and branded entertainment delivers a ...
Why Landing Page Optimization is Marketing’s Biggest Missed Opportunity - Stuart Rex
22 May 2025
Contributed by Lukas
Webtrends Optimize’s Commercial Director Stuart Rex reveals the $240 billion disconnect between ad spend and post-click optimization — and why thi...
Bridging the Data Gap: How Technical Architecture Drives Customer Experience - Tom Leddy
15 May 2025
Contributed by Lukas
Salesforce Technical Architect Director, Tom Leddy, reveals why data silos and legacy systems are undermining customer experiences and how to fix them...
Building an Experimentation Culture: The Four Pillars of Success - Tu Nguyen
08 May 2025
Contributed by Lukas
Smart Panda Labs’ Principal Consultant, Tu Nguyen, breaks down the key framework for creating a successful experimentation program with real busines...
The Customer Experience Gap: Closing the Distance Between Expectation and Reality - Aurelia Pollet
01 May 2025
Contributed by Lukas
CarParts’ Senior Director of Customer Experience Aurelia Pollet reveals why most companies lack holistic CX leadership and how this creates a gap be...
Data Engineering Meets Customer Experience: How AI Is Reshaping E-commerce - Shaun Gehring
24 Apr 2025
Contributed by Lukas
Wells Fargo’s VP of Data Engineering and Analytics, Shaun Gehring, reveals how near real-time data feedback loops are transforming digital buying ex...
How UX Friction Actually Improves Your Digital Experiences - Erin Young
17 Apr 2025
Contributed by Lukas
Slide UX founder and principal Erin Young shares when friction in user experience can be beneficial, how to balance information and simplicity for com...
Why AI is a Friend to Marketers - Bill DeCourcy
10 Apr 2025
Contributed by Lukas
Amerilife's Chief Lead Generation Officer Bill Decourcy shares game-changing strategies for performance marketing success. Discover how to harness the...
Alex Corzo: What is The Post-Click Experience? The Missing Piece in Your Marketing Strategy
02 Apr 2025
Contributed by Lukas
Smart Panda Labs co-founder Alex Corzo reveals why what happens after someone clicks on your marketing is crucial for conversions. Learn how to move b...