Following the Rules

FCA’s Charlotte Clark on the firms ‘over-interpreting’ Consumer Duty, how the watchdog plans to help City firms navigate compliance, and its role in supporting firms through rapid AI adoption

08 Sep 2025

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Today’s guest discusses how some wholesale financial institutions may be unnecessarily “gold-plating” their efforts to comply with the Financial Conduct Authority’s Consumer Duty regime. She details how the regulator plans to both clarify and simplify its expectations of all firms subject to the far-reaching ruleset. She also discusses the FCA’s plans to help firms, both large and small, navigate the rapid deployment of AI tools across financial services and explains why inclusive product design is important for firms to get right. Charlotte Clark’s career includes stints overseeing policy on various aspects of pensions regulation at HM Treasury and the Department for Work and Pensions, as well as four years as director of regulation at lobby group the Association of British Insurers. She joined the FCA in November 2024 to lead its work on consumer strategy, and broader policy affecting firms across all sectors as the watchdog’s director for cross-cutting policy and strategy. --- Short on time? You can read the episode highlights on the FT's Banking, Risk and Regulation

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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

13:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

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Following the Rules

FCA’s Charlotte Clark on the firms ‘over-interpreting’ Consumer Duty, how the watchdog plans to help City firms navigate compliance, and its role in supporting firms through rapid AI adoption

This episode hasn't been transcribed yet

Other recent transcribed episodes

3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

13:00H | 21 DIC 2025 | Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

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