From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Episodes
From process debt to AI divide: Phil Fersht in conversation with Tiger Tyagarajan
23 Dec 2025
Contributed by Lukas
There will be AI winners and AI losers. There will be no middle ground.In this candid and wide-ranging episode of From the Horse’s Mouth, Phil Fersh...
The birth of Services-as-Software: Phil Fersht and Karthik Krishnamurthy usher in the new era of the workplace
16 Dec 2025
Contributed by Lukas
Agentic AI. Culture wars. Rewiring leadership. In this electric conversation, Phil Fersht, CEO of HFS Research, sits down with Karthik Krishnamurthy, ...
Boomers, Bailouts, and Bubble Trouble: Phil Pods with Prof G's Ed Elson
08 Dec 2025
Contributed by Lukas
What happens when a Gen Z podcast host from New York City goes head-to-head with a seasoned analyst on AI, economic angst, and the generational wealth...
Phil Meets Prof G: Rage, Reform, and Reclaiming America
23 Oct 2025
Contributed by Lukas
What happens when America’s bluntest business voice meets its sharpest industry analyst? In this unfiltered and high-voltage conversation, HFS ...
Deals, Data, and Deglobalization: Manish Sharma in the Hot Seat with Phil Fersht
07 Oct 2025
Contributed by Lukas
How do you drive transformation when every global signal is flashing red, yellow... and green?In this episode of From the Horse’s Mouth, Phil Fersht...
TikTok, Tariffs, and Tech Wars: Phil Fersht pods with Fareed Zakaria
26 Sep 2025
Contributed by Lukas
Global alliances are shifting. Tech stacks are splitting. And social media is reshaping democracy in real time. In this electrifying episode, Fareed Z...
AI, Agents, and Ambitions: KPMG's Ron Walker on Rebuilding the Services Stack
24 Sep 2025
Contributed by Lukas
Ron Walker, Head of Global Managed Services at KPMG, sits down with Phil Fersht to unpack how AI is reshaping services—and why enterprise leaders ca...
Coffee, Cotton… and Code: How Mindsprint Is Rewriting the Tech Services Playbook
17 Sep 2025
Contributed by Lukas
When you spin out of one of the world’s largest agribusiness supply chains with the ambition to reimagine enterprise services, people take notice.In...
Dogs, Dial-Up, and Disruption: My conversation with Brian Solis
03 Sep 2025
Contributed by Lukas
Are we stuck iterating when we should be innovating? Brian Solis, Head of Global Innovation at ServiceNow, joins Phil Fersht on From the Horses'...
Dana Daher: Reclaiming Human Thinking in the Age of AI Shortcuts
27 Aug 2025
Contributed by Lukas
Are we outsourcing too much of our thinking to AI? In this thought-provoking episode, Phil Fersht sits down with HFS’s own Dana Daher, a train...
Sandeep Dadlani: Why Healthcare Needs AI That Listens—Not Just Learns
06 Aug 2025
Contributed by Lukas
We don’t need more dashboards—we need more listening. In this episode, Phil Fersht sits down with Sandeep Dadlani, the Executive Vice Preside...
Vijay Tella: It's Time to Rethink Enterprise Orchestration
23 Jul 2025
Contributed by Lukas
From Recipes to Reasoning: Rethinking Enterprise Orchestration for AI “We’re not futzing around with chatbots anymore. We’re bringing AI to...
Paul Brody: Why Blockchain Still Matters in an AI-Obsessed World
16 Jul 2025
Contributed by Lukas
The Agent Economy Is Coming—with Blockchain as Its Backbone.“This is not about crypto hype. It’s about solving trillion-dollar problems.” — ...
Ethan Mollick: Why AI Is a Leadership Problem, Not Just a Tech Problem
09 Jul 2025
Contributed by Lukas
Lead Like You Mean It with Ethan Mollick, Professor at Wharton and Author of Co-Intelligence “You don’t need an AI course. You need to get your ha...
May Habib: Why Agentic AI Needs Guts, Grit - and the Human Touch
30 May 2025
Contributed by Lukas
Rewrite the Rules or Be Left Behind with May Habib, CEO & Co-founder of Writer “This is GenAI’s COVID moment—don’t waste the cri...
Episode 8: Pascal Bornet: Lead with Agentic AI — or Risk Being Replaced
16 May 2025
Contributed by Lukas
Hands-On Leadership in the Age of AIwith Pascal Bornet, author of Agentic Artificial Intelligence“If your C-suite isn’t using large-language model...
Episode 7. Publicis Sapient CEO Nigel Vaz: Redesign Your Operating Model Before AI Redesigns You
09 May 2025
Contributed by Lukas
Redesign Your Operating Model — Before AI Redesigns Youwith Nigel Vaz, CEO of Publicis Sapient and author of Digital Business Transformation"What yo...
Ep 6. Inflection AI's CEO on Why Trust Is the Future of AI
18 Apr 2025
Contributed by Lukas
Inflection AI’s CEO, Sean White, takes us behind the scenes to explore why trust is the cornerstone of the AI revolution. With boardrooms and tech l...
Episode 5: Inflection Point - Todd Lohr, Head of Ecosystems and National Operations Leader for Advisory Markets, KPMG U.S.
21 Mar 2025
Contributed by Lukas
In this conversation, Phil Fersht and Todd Lohr discuss the evolving landscape of technology consulting, particularly in the context of AI and ecosyst...
Episode 4: Speed of Change – Featuring Katie Stein, CEO of IGT Solutions
07 Mar 2025
Contributed by Lukas
In this intrepid conversation, Phil Fersht and Kathryn Stein discuss the evolving landscape of customer experience, the impact of AI on service delive...
Episode 3: Fear of Becoming Obsolete – Jason Averbook, Senior Partner and Global Leader of HR Strategy at Mercer
14 Feb 2025
Contributed by Lukas
In this compelling conversation, host Phil Fersht speaks with Jason Averbook—renowned HR leader and Senior Partner at Mercer—about the seismic cha...
Bonus Episode: Blurring Lines - Saurabh Gupta, President of Research and Advisory Services at HFS Research
29 Jan 2025
Contributed by Lukas
In this Season 2 Bonus Episode of From the Horse’s Mouth, host Phil Fersht sits down with HFS President of Research and Advisory Services Saurabh Gu...
Episode 2: The Trillion Dollar Question - Nitin Rakesh, CEO of Mphasis
24 Jan 2025
Contributed by Lukas
In the second episode of Season 2, Phil Fersht is joined by Nitin Rakesh, CEO of Mphasis, for an engaging discussion on the evolving landscape of the ...
Season 2 Episode 1: The Next Wave - Bill McDermott, Chairman and CEO, ServiceNow, and Ravi Kumar, CEO of Cognizant
10 Jan 2025
Contributed by Lukas
In this Season 2 premiere episode, host Phil Fersht sits down with two industry titans—Bill McDermott, Chairman and CEO, ServiceNow, and Ravi Kumar,...
Episode 7: The Future is Here - Professor Scott Galloway, Professor of Marketing at NYU Stern School of Business
03 Jan 2025
Contributed by Lukas
In this Season 1 Finale episode of From the Horse’s Mouth, host Phil Fersht engages in a direct, uncompromising dialogue with Scott Galloway, NYU St...
Episode 6: New Wave - Ian Barkin & Professor Tom Davenport, Co-Authors of "All Hands on Tech"
06 Dec 2024
Contributed by Lukas
In this engaging episode of "From the Horse's Mouth," host Phil Fersht welcomes two distinguished guests, Ian Barkin and Professor Tom Davenport, both...
Episode 5: Ripple Effects - Gary A. Bolles, Chair for the Future of Work for Singularity University
22 Nov 2024
Contributed by Lukas
In this episode, Phil Fersht engages in a thought-provoking discussion with Gary A. Bolles, a futurist, author, and thought leader specializing in the...
Episode 4: No Fast Way - Jonathan Normolle, Founder of NextGen Ventures and Star of Netflix's 'Owning Manhattan'
08 Nov 2024
Contributed by Lukas
In this insightful episode, Phil Fersht sits down with Jonathan Normolle, a Danish-born luxury real estate agent, founder of NextGen Ventures, and sta...
Episode 3: Artificial Control - Shelly Palmer, Professor of Advanced Media in Residence at the Newhouse School of Public Communications and CEO of The Palmer Group
25 Oct 2024
Contributed by Lukas
In this provocative episode, Phil Fersht and Shelly Palmer, CEO of The Palmer Group, push the boundaries of the AI conversation, diving headfirst into...
Episode 2: Riptide of Change - Heather E. McGowan, Best-selling Author of 'The Empathy Advantage: Leading the Empowered Workforce'
11 Oct 2024
Contributed by Lukas
In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Heather E. McGowan to discuss the powerful currents reshaping the world ...
Episode 1.1: A Kernel of Truth - Laura Gassner Otting, Wall St Journal best-selling author of 'Wonderhell', a regular contributor to Good Morning America, the TODAY Show, and Oprah Daily.
27 Sep 2024
Contributed by Lukas
Searching amongst the digital rubble for a kernel of truth, Phil Fersht and bestselling author and regular contributor to Good Morning America, Laura ...
Episode 1.2: Burning Platform - John Hagel III, Futurist, Best Selling Author of 'Journey Beyond Fear.'
27 Sep 2024
Contributed by Lukas
In this razor-sharp episode, Phil sits down with John Hagel III, a seasoned technology leader with over 40 years in Silicon Valley, to explore the dee...
Episode 1.3: The Great Equalizer - Ravi Kumar, CEO of Cognizant and services tech visionary.
27 Sep 2024
Contributed by Lukas
In this episode, Phil Fersht interviews Ravi Kumar S, CEO of Cognizant, to examine the shifting dynamics of the tech services industry. They exp...
Introducing From the Horse's Mouth - Intrepid Conversations with Phil Fersht
18 Sep 2024
Contributed by Lukas
From the Horse's Mouth: Intrepid Conversations with Phil Fersht isn't just another tech podcast - it's a reality check on the world of technological d...