From the Horse's Mouth: Intrepid Conversations with Phil Fersht

Deals, Data, and Deglobalization: Manish Sharma in the Hot Seat with Phil Fersht

07 Oct 2025

Audio

Description

How do you drive transformation when every global signal is flashing red, yellow... and green?In this episode of From the Horse’s Mouth, Phil Fersht sits down with Manish Sharma, Chief Strategy and Services Officer for Accenture, to talk about navigating talent, geopolitics, trust, and transformation in an age of relentless change.They delve into the "rebalancing" of globalization, exploring how the future of service delivery is shifting, why AI maturity is about people, not just technology, and what global business leaders are still getting wrong about partnerships and accountability.What You’ll Hear in 30 Minutes How “re-globalization” is reshaping service delivery Why automation alone isn’t enough What boards really want from providers today The shift from cost to value: New KPIs for transformation The talent mindset needed for the AI-first world How Accenture is approaching trust, transformation, and partnershipsGuest SnapshotsManish Sharma is Chief Strategy and Services Officer for Accenture. Previously he was CEO of The Americas in Accenture, the largest of Accenture’s worldwide geographic markets which includes the US, Canada and Latin America. He also served as CEO of North America, and formerly as Accenture’s Chief Operating Officer and Group Chief Executive of Operations. His leadership spans transformation at scale, digital reinvention, and deeply human leadership. Recognized as one of the top thinkers in global services and operations, Manish blends global delivery expertise with a sharp lens on what’s next.Timestamps00:00 – Intro and welcome02:05 – From India to North America: Manish’s journey and leadership lens05:10 – The new rules of globalization: Borders, supply chains, and trust08:40 – Are delivery centers obsolete? Manish on the future of service delivery11:00 – Why AI maturity isn’t just about tech—it’s about people readiness13:45 – Rethinking partnerships: From FTEs to outcomes16:20 – The boardroom’s new obsession: How to turn insights into execution20:00 – Manish’s challenge to the industry: “Don’t just automate. Re-imagine.”23:30 – Lightning round: What’s next for services, skills, and leadership26:00 – Wrap-upExplore More Manish Sharma on LinkedIn: https://www.linkedin.com/in/manish-sharma-bbb1a1 Accenture North America: https://www.accenture.com/us-en Phil Fersht on LinkedIn: https://www.linkedin.com/in/pfersht/ More insights from HFS: https://www.hfsresearch.com/

Transcription

This episode hasn't been transcribed yet

Help us prioritize this episode for transcription by upvoting it.

0 upvotes

🗳️ Sign in to Upvote

Popular episodes get transcribed faster

Other recent transcribed episodes

Transcribed and ready to explore now

3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

13:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

Comments

There are no comments yet.

Please log in to write the first comment.

Report any issue

From the Horse's Mouth: Intrepid Conversations with Phil Fersht

Deals, Data, and Deglobalization: Manish Sharma in the Hot Seat with Phil Fersht

This episode hasn't been transcribed yet

Other recent transcribed episodes

3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE

13:00H | 21 DIC 2025 | Fin de Semana

12:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

13:00H | 20 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

Sign in to Audioscrape

Share this moment