In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents.AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences.You’ll learn:What AI agents actually are (and how they differ from chatbots)How they’re transforming UX and product workflowsCore design principles for working with agentsEthical concerns we need to considerAnd a personal example of how I used ChatGPT’s Agent Mode to book a hotel in CopenhagenPlus, I’ll share tools and frameworks to help you start designing for agent-based experiences.🔑 Key TakeawaysAI agents are autonomous systems that can observe, plan, and act without being explicitly told what to do.UX for agents requires new patterns: transparency, consistency, user control, and trust-building.ChatGPT’s new Agent Mode is a clear example of proactive AI that collaborates with users instead of just responding to them.Tools like Figma (with branching logic), Lookback, and explainability dashboards help prototype and test agent behavior.New interaction patterns are emerging, such as “suggest and confirm” or “mixed-initiative interaction.”Ethical design is essential: we need to actively design against manipulation, bias, overtrust, and privacy violations.🛠️ Resources & LinksAI UX GuidelinesMicrosoft Guidelines for Human-AI InteractionSalesforce Trust and AI Ethics FrameworkAgent Tools & PrototypingSuperAGI (Open-Source Agent Framework)Google DialogflowBotmock – Design conversational flowsFigma Prototyping & BranchingUser Testing ToolsLookbackMazeUserTestingExplainability & OversightSHAP & LIME – Explainable ML toolsSalesforce Audit Trails for Responsible AIChatGPT Agent Mode & ConnectorsOpenAI: Introducing GPTs & Agent ModeUsing Connectors in ChatGPT✨ Enjoyed the episode?Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX

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