The ABCs of KPIs, with Dr. Shawn A. Noble Dr. Shawn A Noble leads the group and offers over 20 years of exploring human behavior in over 30 industries. His background in Cognitive Psychology, with an emphasis on Judgment & Decision Making, has allowed him to help several Fortune 100 companies gain a richer understanding of customer needs and apply those insights to create innovative solutions. Dr. Noble is a Certified Customer Experience Professional with extensive training, from top schools like Stanford and Northwestern, and experience in the following areas: Creative Problem Solving Strategic Planning Business Model Canvas Blue Ocean Strategy Innovation Marketing Research Journey Mapping Analytics (including Big Data) Segmentation and Targeting Marketing Communications Social Media Ideation Design Thinking Six Sigma Lean Methods Change Management Training and Development Product and Service Development Portfolio Management He partners with other colleagues with similar backgrounds to provide you with extensive value for your organization. What you'll learn about in this episode: What is a KPI The history of KPIs Do you have the right KPIs and are you using them correctly What a SMARTT KPI is Should you incentivize - the pros and cons The 5 steps to determining great KPIs Why you should know your Net Promoter Score How to align and assign KPIs in your law firm The 5 KPIs essential to most firms Lagging indicators vs. leading indicators Resources: Website: https://www.thenobleconsultinggroup.com/ LinkedIn: www.linkedin.com/in/shawn-noble-phd-52203b65 Facebook: https://www.facebook.com/thenobleconsult Twitter: https://twitter.com/TheNobleConsult Email: [email protected] Additional Resources: PILMMA's Super Summit https://learn.pilmma.org/pilmma-super-summit-2021 The Mastermind Effect: https://www.pilmma.org/the-mastermind-effect/ PILMMA's free Coronavirus Survival Kit: www.pilmma.org/free-resources/ PILMMA Join Page: https://pilmma.kartra.com/page/join-pilmma

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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