Ep 19 - “Not on My Watch”: CEO Dan Sutton on Why AI Won’t Replace Humans at Kemba Credit Union - Human x AI: Unscripted | Transcription & Insights

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What does real leadership look like in the age of AI? Dan Sutton, President & CEO of Kemba Credit Union, makes it clear: “Not on my watch.” No employee at Kemba will lose their job to AI.In this candid Human x AI conversation, Dan shares his 26-year journey from the lowest-ranking member of the accounting department to CEO — and why he believes AI should remove the mundane, not the meaningful. From deploying AI in the contact center as a protected knowledge base to calming employee fears with steady reassurance, Dan explains how technology can enhance empathy, not replace it. He introduces his powerful metaphor: don’t be the ostrich hiding from AI — be the giraffe who sees what’s coming.This episode is a masterclass in balancing innovation with humanity — and proof that AI and people can win together.

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Human x AI: Unscripted

Ep 19 - “Not on My Watch”: CEO Dan Sutton on Why AI Won’t Replace Humans at Kemba Credit Union

This episode hasn't been transcribed yet

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