Human x AI: Unscripted
Episodes
Ep 32 - The AI Dilemma: A CEO’s Honest Take on Fraud, Fear, and Human Value
02 Apr 2026
Contributed by Lukas
AI is changing everything. But what if its biggest impact isn’t replacing humans, but redefining what truly matters? In this episode of Human x AI, ...
Ep 31 - Caregiving, Credit Unions & AI: Shirley Senn on the Human Side of Technology
02 Apr 2026
Contributed by Lukas
AI isn’t replacing humans. It’s revealing what makes us human. In this deeply personal episode of Human x AI, Shirley Senn (Chief Community Develo...
Ep 30 - "No Layoffs Since 1957" - Mid Oregon CU CEO Kevin Cole on Building AI Around People
01 Apr 2026
Contributed by Lukas
Kevin Cole, CEO of Mid Oregon Credit Union, is refreshingly honest about where he stands and what finally moved the needle. In this episode, recorded ...
Ep 29 - AI Is Either the Great Equalizer or the Great Divider, CEO Dan Apfel on Human x AI
01 Apr 2026
Contributed by Lukas
What if AI's greatest gift to community banking was more time for the human moments that actually matter?In this episode, Ashish sits down with Da...
Ep 28 - Jeffrey Staw on the Coupon Theory of AI: Sometimes You Want the Machine, Not the Human |
01 Apr 2026
Contributed by Lukas
What does it mean to serve people who run into burning buildings when everyone else runs out? In this episode, recorded live at GAC 2026 in Washington...
Ep 27 - Why Human Connection Is Still Your Biggest AI Advantage, Krassi Kassabov on Human x AI
31 Mar 2026
Contributed by Lukas
Most leaders talk about AI adoption. Krassi Kassabov, Chief Strategy Officer at Lake Trust Credit Union, actually stopped a team meeting, dedicated an...
Ep 26 - "Humans Are Exception Processors": Matt Stegall on AI, Collections & the Human Touch
30 Mar 2026
Contributed by Lukas
What happens when AI meets one of the most human, emotionally charged parts of finance - collections?In this episode of Human by AI, Ashish Garg sits ...
Ep 25 - Beach Cleanups, Costco Cards & AI: Jesus Garcia on Leading with Heart in the Age of AI
20 Mar 2026
Contributed by Lukas
What does it look like when a credit union doubles in size, and doubles down on its people at the same time? Jesus Garcia, Chief Experience Officer at...
Ep 24 - CEO Casey Bacon: 35 Years in Credit Unions, Now Using AI to Serve the Underserved
20 Mar 2026
Contributed by Lukas
What happens when a credit union CEO has done nearly every job in the building, from teller to IT director to the corner office? You get a perspective...
Ep 23 - "Be Skeptical of AI... Then Let It Challenge You": CTO Justin Cresswell on Human x AI
17 Mar 2026
Contributed by Lukas
What if the biggest thing holding your organization back from AI isn't the technology, it's the fear of getting it wrong?In this episode of Human x AI...
Ep 22 - Texans CU EVP Mike McWethy on Why AI Makes Human Connection More Important, Not Less
17 Mar 2026
Contributed by Lukas
What if AI isn’t here to replace people, but to completely change how work gets done?In this episode of Human x AI, Mike McWethy (EVP, Texans Credit...
Ep 21 - The AI Economy Will Run on Heart & Soul, APL FCU CEO David Woodruff
13 Mar 2026
Contributed by Lukas
Artificial Intelligence is getting smarter every day. But what happens when machines can think faster than humans?In this episode of Human x AI, David...
Ep 20 - Vantage West's Rob Hoyle on Why AI Makes Us Better at People Helping People
13 Mar 2026
Contributed by Lukas
Is AI a technology story or a workforce revolution? In this episode of Human x AI, Eltropy CEO Ashish Garg sits down with Rob Hoyle, Chief People &...
Ep 19 - Predicting Member Needs Before They Happen: OnPath CEO on AI & Human Connection
27 Feb 2026
Contributed by Lukas
Jared Freeman, President & CEO of OnPath CU shares a practical and human-centered approach to AI. In this candid conversation, he reveals how AI i...
Ep 19 - “Not on My Watch”: CEO Dan Sutton on Why AI Won’t Replace Humans at Kemba Credit Union
26 Feb 2026
Contributed by Lukas
What does real leadership look like in the age of AI? Dan Sutton, President & CEO of Kemba Credit Union, makes it clear: “Not on my watch.” No...
Ep 18 - AI Needs Ancient Intelligence: Incluya CEO on Fixing Bias in Fintech
26 Feb 2026
Contributed by Lukas
Vyjayanthi Vadrevu, founder of Incluya and applied cultural anthropologist, explores a powerful question: Can AI truly understand humans? She explains...
Ep 17 - AI Cadets to AI Wizards: BCU CEO On Building a Fearless AI Culture
23 Feb 2026
Contributed by Lukas
From launching credit score education products to building AI learning programs that take employees from “AI Cadet” to “AI Wizard,” Bhavna, Ch...
Ep 17 - AI Cadets to AI Wizards: BCU CEO On Building a Fearless AI Culture
20 Feb 2026
Contributed by Lukas
From launching credit score education products to building AI learning programs that take employees from “AI Cadet” to “AI Wizard,” Bhavna, Ch...
Ep 16 - Enabling Dreams in an AI World: Wisdom from a Credit Union Pioneer
19 Feb 2026
Contributed by Lukas
In this episode of Human x AI, we sit down with Bob Morgan, CIO at PrimeWay FCU, a trailblazing innovator in the credit union movement. From onboardin...
Ep 15 - Seattle Credit Union CFO on Trust, Culture & the Calculator Moment
19 Feb 2026
Contributed by Lukas
What happens when a self-described AI “outlier” leads finance at a community institution? Michael Cruz, CFO of Seattle Credit Union, explores how ...
EP 14 - Beat AI Fear with Knowledge, CUNA Strategic Services President on AI & Humans
19 Feb 2026
Contributed by Lukas
Barb Lowman, President of CUNA Strategic Services, shares why understanding AI before jumping in is critical for credit unions, boards, and employees ...
Ep 13 - Trust, Timing, and Tech: How InTouch Credit Union Masters AI Without Blind Faith
19 Feb 2026
Contributed by Lukas
Kent Lugrand, President & CEO of InTouch Credit Union, calls himself an AI “tweener” — not a skeptic, not a zealot, but a leader leaning in ...
Ep 12 - AI as Banking’s GPS: Sundeep Kapur on Credit Unions’ Strategic Edge
19 Feb 2026
Contributed by Lukas
Sundeep Kapur, Founder of Digital Credence believes AI in credit unions doesn’t need to be intimidating, it just needs to be useful. As a founder an...
Don’t Stick Your Head in the Sand: Financial Plus CU CEO on Winning in the AI Era
18 Feb 2026
Contributed by Lukas
What happens when AI stops assisting, and starts acting? Brad Bergmooser, President & CEO of Financial Plus Credit Union, delivers a bold take on ...
Ep 10 - Solving the Human Moment: Gestalt CRO on When AI Must Hand Off to People
05 Dec 2025
Contributed by Lukas
Aaron Smith, CRO of Gestalt, is an AI super-believer who built his own investing app without writing code, but he’s also the first to say there are ...
Ep 9 - When Human Intuition Beats AI: Sound Credit Union’s AI Story
05 Dec 2025
Contributed by Lukas
AI can handle repetitive tasks, speed up processes, and answer routine questions, but it can’t replicate human intuition, empathy, or the ability to...
EP 8 - Real-Time Audits, Zero Job Loss: Kitsap CU CEO on AI That Empowers People
05 Dec 2025
Contributed by Lukas
Kitsap Credit Union CEO Shawn Gilfedder believes AI isn’t here to replace humans, it’s here to elevate them. From cutting a 24-hour internal audit...
EP 7 - Bots Do the Numbers, Humans Do The Trust: Horizon Credit Union Puts Humans Back at the Heart of Banking
05 Dec 2025
Contributed by Lukas
Horizon Credit Union COO Mark Neumann cuts through the AI noise with a simple truth: bots should handle the numbers so humans can handle the trust. In...
EP 6 - AI Has Almost Given Us More Employees: First Credit Union CEO on Speed, Smarts & Human Touch
03 Dec 2025
Contributed by Lukas
As First Credit Union approaches its 100th year, President & CEO Jay Curtis is proving that tradition and innovation can go hand in hand. He share...
Ep 5 - AI as Your Ally: InRoads CU CEO on 24/7 Banking and the Human Touch
25 Nov 2025
Contributed by Lukas
Nathan Cox, President & CEO of InRoads Credit Union, shares his vision for AI in banking: enhancing member experiences, empowering staff, and enab...
EP 4 - Solving the AI Fear Factor: TruWest Credit Union's Blueprint for Change
17 Nov 2025
Contributed by Lukas
Fear of AI is real - but Chris Kearney, CEO of TruWest Credit Union, has been addressing it head-on for years. Learn his proven strategies for introdu...
Ep 3 - Why Rivermark Community Credit Union Is Solving the 'Should Question' with AI
06 Nov 2025
Contributed by Lukas
Seth Schaefer calls it the "should question"- and it's the gap that AI can finally fill for credit unions. Serving the ALICE population ...
EP 2 - From 3% to 100%: How AI Transformed Frontier Credit Union Auditing Overnight
06 Nov 2025
Contributed by Lukas
Daniel Thurman's approach to AI is refreshingly practical: start with quick wins, build a cross-departmental committee, and let employees see the ...
EP 1 - The 5-Times-a-Day AI User: How STCU CEO Humanizes Technology
01 Nov 2025
Contributed by Lukas
Lindsay Myhre, CEO of STCU, reveals how she uses AI five times before lunch - from choosing what to eat to interpreting regulations. In this candid co...