22. 82% of management are 'accidental managers'. Here's how to fix it | Ann Francke OBE

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Previously titled “22. 82% of management are 'accidental managers'. Here's how to fix it | Ann Francke OBE, CEO of CMI” — renamed by the publisher on Aug 3, 2026

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Recorded07 Apr 2025

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A recent YouGov survey found that 82% of managers are ‘accidental'. So, what is an accidental manager? Why are there so many of them, and just how much is it affecting results within your business?In this episode of All About Business, I sit down with Ann Francke OBE, the CEO of the Chartered Management Institute (CMI) which provides training, qualifications and resources for managers.She reveals her tips for dealing with toxic bosses, how line managers impact employee wellbeing, and the key skills every manager needs to be successful.About AnnAnn is CEO of the Chartered Management Institute, an organisation that creates confident leaders through leadership development training, qualifications, and research. She started her career at Procter & Gamble and has held senior executive positions at Mars, Boots, Yell and BSI. She is an expert on gender dynamics in the workplace and has written a book about how to create a gender-balanced workplace. Ann also wrote the Financial Times Guide to Management and was named as one of the Top 100 Women to Watch in the 2015 Female FTSE Cranfield report. In 2020, she was awarded an OBE for her services to workplace equality.Timestamps02:38 The importance of professional management training06:56 Key skills for new managers16:49 The impact of conscious leadership21:37 Dealing with bad management 31:28 Addressing conflict and toxic behaviour37:28 The role of line management in organisational success39:19 Sponsorship vs mentorship44:56 Examples of effective leadership48:24 Gender balance and inclusivity in the workplace51:39 The say-do gap in inclusivity54:13 The importance of professionalising managementLinksFollow Ann on LinkedInRead Ann’s bookGet management trainingFollow James Reed on LinkedIn All About Business is brought to you by Reed Global. Learn more at: www.reed.comThis podcast was co-produced by Reed Global and Flamingo Media. If you’d like to create a chart-topping podcast to elevate your brand, visit Flamingo-media.co.uk

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