How to speak to a human at Amazon
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What is the main topic discussed in this episode?
I've tried a lot of antivirus software over the years, and when something better comes along, I switch. That's why I've moved to WebRoot Essentials. WebRoot Essentials is a cloud-based, AI-powered antivirus app that was designed to evolve with today's threats. It's fast, lightweight protection that works across all my devices without slowing me down. If you need another reason to switch, get this – WebRoot Essentials recently ranked number one in independent Passmark performance studies against nine other brands, like Norton, McAfee, and even Microsoft Defender. The study found that WebRoot Essentials scans six times faster, uses far less memory, and takes up 33% less space on your computer. I've seen the difference WebRoot has made for my devices, and now you can too.
My listeners get 62% off WebRoot Essentials at webroot.com slash kim. Get the number one ranked antivirus protection for just $19 a year right now at Webroot.com slash Kim. Webroot.com slash Kim. Go now while you're thinking about it. Webroot.com slash Kim. Amazon handles countless customers a day with chatbots. Great for tracking packages. Terrible when you need help. Here's the secret Amazon buried under a mountain of steps. There's a human and I'm going to show you exactly how you get to them. Here's the power move. Go to Amazon's customer service page and select any recent order. Scroll down and tap something else. When the chat window opens, type talk to a representative. Ignore every automated suggestion the bot throws at you.
Just keep scrolling, and you'll see an option to request a phone call. Enter your number, hit Call Me Now, and your phone rings in about 30 seconds. A real person, actual help. No more screaming into the void. Amazon spent millions building that bot maze. You found the exit in under a minute, and that's a prime win. Get my newsletter at GetKim.com. Next up, a call from my weekend show, The Kim Commando Show. Enjoy! Think about all the irreplaceable moments on your computer. Your kids' photos, important records, years of work, and memories. If your computer crashed today, how much would you lose? It happens every day, and it's completely preventable. That's why I use and recommend Carbonite, my number one choice for cloud backup.
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All right, so do you have an Amazon Echo speaker?
No, the speakers we have, they're smart speakers, are all Google.
Oh, okay, so I have an Echo, but I plug it and I unplug it every once in a while.
Right, you pull it out, you use it, and then you get worried it's listening to all your conversations.
Well, Christy is a Texas mom, a speech therapist, and the last person you would expect for going viral because she was yelling at a smart speaker.
Right.
But that's what happened when her little four-year-old daughter, Stella, was telling Alexa a bedtime story about a princess. And then Alexa interrupted the little girl to say, what are you wearing?
What?
Yes. So, Christy, you were in the room when this was going on, right?
Yes, I was. I was actually preparing dinner.
And so what was going through your mind when you heard this?
I was at first I was like, did I hear that correctly? And I turned around and my daughter responded and then it kind of restated what it said.
What hidden feature allows you to speak to a human at Amazon?
And it upset me. I felt like, OK, well, you know, this is obviously a device, but I feel like it was sexualizing my child and asking her a question that's not appropriate for, you know, young children to be asked.
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Chapters
6 chapters
1
What is the main topic discussed in this episode?
0:00–4:03
2
What hidden feature allows you to speak to a human at Amazon?
4:03–5:28
3
How can you navigate Amazon's customer service page effectively?
5:28–5:55
4
What steps should you follow to bypass Amazon's chatbots?
5:55–6:19
5
What happens after you request a call from Amazon's customer service?
6:19–6:43
6
How does Amazon's chatbot system impact customer service experience?
6:43–8:35