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Chapter 1: What is the main topic discussed in this episode?
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Your car was scanned already by AI. To cut costs and turn cars around faster, rental companies are replacing human inspectors with high-speed AI scanners. These systems take thousands of photos to analyze everything from your tire tread to the undercarriage. And here's the thing, AI does make mistakes. One guy got a $600 bill weeks after going through one
for a scuffed wheel that was damaged before he even picked it up. So to protect yourself, take a video of the car before you leave and when you return. These scanners check the roof and the undercarriage, so capture the bottom of the car too. And if they do send you a bill, ask for their proof and then show them yours.
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Get up to four extra months of ExpressVPN at ExpressVPN.com slash Kim. That's ExpressVPN.com slash Kim. Go now. ExpressVPN.com slash Kim. Mike in Los Angeles, California. Hi there, Mike. Welcome to the show. Hey, how are you doing? Wonderful. So what, because I got to tell you this first. Okay. Andrew loves Waymo. Loves Waymo. Does, loves Waymo. Okay.
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Chapter 2: What unexpected rental car fees should I be aware of?
Um, I call myself, as a futurist, booking a travel reservation to get from point A to point B, and I had it all calculated, thought it was going to go just like a Lyft-Uber, but unfortunately, that isn't what happened. What did happen was the reservation went fine. The Waymo vehicle showed up. Yes, it did. I put my luggage in the car, got in the car.
Chapter 3: How does AI impact the rental car inspection process?
It greeted me. Everything was great. I'm talking about the first 15 seconds. Everything is feeling good. Then the car takes off. And when the car takes off, that's when this human, you know, the reminder of this human automated experience looks like. It's a reminder of that. Pandora's box has been opened up. And by that, what I mean is, the car went in loop number one. And where, where was it?
Where were you going? Where did it do a loop? So I was, I was, I literally just returned a car at Hertz Scottsdale airport to then go from there to sky Harbor to fly black, fly back to, uh, LA.
Chapter 4: How can AI mistakes lead to unexpected bills?
Okay.
So you're here in the Valley, Phoenix, Arizona, Phoenix, Arizona, and then flying back to lovely Los Angeles. And, uh, What ended up happening is in the parking lot, as I got or ordered the Waymo vehicle from the Hertz dealership, picked me up, everything started off fine. Car, there's an island within the parking lot.
So as it was making its turn to go in the direction to get out of the parking lot, it stayed in that turn mode and just looped, looped on. And where I was going with this initially was the fact that typically,
Chapter 5: What steps can I take to protect myself from rental car charges?
You know, in all situations, in the human experience, when you're in a car, if your friend is going the wrong way, dude, you were supposed to make a left versus a right or right versus a left or the missus, the wife, whatever. But when there's nobody in the car, it's almost like this first experience of ghost in the machine. Who the hell do I talk to? The car is going the wrong way.
Chapter 6: What is the significance of taking video evidence of rental cars?
My brain is wired for, Tom, you're going the wrong way. Jerome, you're going the wrong way, whatever. but there's nobody in the car. What the hell do I do?
Chapter 7: What should I do if I receive an unexpected rental car bill?
And that's a real situation that we're going to greet in all facets of this human-robotic relationship, be it autonomous, be it robotic, be it just our relationship with the machine.
Mike, I need to know. You said loop number one. How many loops did it make at the Hertz parking lot? A good seven. Seven loops before it figured out. It's been getting dizzy.
No, no, hold up. A good seven, not before it figured out. Before, I think somewhere around loop number five, where this AI... voice came in and started to provide customer service in which they were like, Hey, we need to use your phone to fix the problem. And that was having me livid. You need my phone to fix the problem.
You're at the control towers realized through GPS that the car is going in circles. And, um, you need my phone to kind of hit an auto reset to this. That didn't, you know, that struck a nerve. Like you and the car should be negotiating, not my phone.
So did you hit a button or did it just come on and know that something was wrong?
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Chapter 8: How does the Waymo incident relate to rental car technology?
No, I hit no button. No. All of a sudden, this voice, it was almost like heaven sent, this AI heaven sent voice popped up and started talking. And I don't want to do too much Waymo bashing as much as solutions. And I think, you know, it, For all the coverage that it's got, I think the incident has received over 1.2 billion views.
And so you look at an incident that lasted about 53 seconds, 17,000-plus hours of content. Why is it still trending? This incident happened online. In December, January really revved up during the Consumer Electronics Show, and it's still going. Like I said, two weeks ago, Facebook sent a post in regards to, here's 35 million views on just one channel alone. Are you making any money off of this?
Yeah. All right, come on now. I'm a business person. Stop it. I had not what would say is that I had no idea that it would be, uh, to this degree, you know, 1.2 billion views, right. And artists, how many people, you know, that's beyond Gangnam style. Right.
And so the bigger thing for your show, your platform that we really want to look at is the fact that, Hey, here's an incident that, yeah, it was entertaining, but there was a truth to it. And that truth to it was, It's just one incident. You, yourself, are just one incident away from a disaster. Waymo puts out the data, backed by Google and Alphabet. They have big money.
They're playing a longer game, right? In that longer game, it's to say that, hey, that incident happened, and then the American people will forget it, right? And then we'll champion the fact that we're in D.C. and we're breaking ground in Miami or whatever. But then right there in Austin, you had two ladies that were in a car and the car stopped right there. It is exactly. You're on your job.
Yeah. And I, you know, so one thing that you'll know here is that, you know, I've already formed a cahoots with all the people that had way more ups.
Andrew loves them. I do. I think it's the future. But with anyone, if you got in an Uber driver with an Uber driver and the Uber driver decided to go in seven loops, then that's going to happen as well. With anything, there's a learning curve.
Now, I do find it interesting that they needed your phone. If the Uber driver went in seven loops, then you would talk to him. Dude. Stop. What the hell are you doing? Are you on something? Right? You would talk to him. You'd have that human interaction experience. But when it's an autonomous vehicle... It's beyond just a Waymo experience, right? You're at airports and you're in trains.
Those trains, thank God that there's a grid, there's train tracks that they actually operate on to get from point A, B, C, and D. But when you're talking about the freeway system, when you're talking about roads and all that stuff, and now this car is doing something that goes rogue, what does the plan be in place? You know, when you download the app, Everybody's not reading page 99 of the app.
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