How to scrappily hire for, measure, and unlock growth | Crystal Widjaja, Gojek and Kumu

You don’t need lots of employees to achieve impressive growth—but you do need a unique approach to hiring and structuring your team, and accurately measuring your growth efforts. Crystal Widjaja has used scrappy tactics to unlock massive success for Gojek (a wildly successful ride-share app in South East Asia) and is currently the Chief Product Officer at Kumu. In this episode, she shares the exact strategies she’s used as a product leader to hack growth, hire the best, and perfect data collection. Join us.Thank you to our wonderful sponsors for making this episode possible:• Amplitude: https://amplitude.com/• Flatfile: https://www.flatfile.com/lenny• Eppo: https://www.geteppo.com/—Find the full transcript at: https://www.lennysnewsletter.com/p/how-to-hire-for-measure-and-unlock—Where to find Crystal:• Website: https://www.crissyw.com/• Twitter: https://twitter.com/crystalwidjaja• LinkedIn: https://www.linkedin.com/in/crystalwidjaja/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• Twitter: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—Referenced:• Generation Girl: https://www.generationgirl.org/• Experiment Design Question Example: https://docs.google.com/spreadsheets/d/1tSrEGpvg19OMKrRg45HGvsZBGz8BkeVc/edit#gid=1841057518—In this episode, we cover:[00:00] Crystal’s path to product[09:40] How Crystal decided to join a risky startup [11:31] Why haven't super apps emerged in the U.S.? [13:15] What startups in the U.S. can learn from companies in Asia[16:35] How to get intentionally scrappier in your organization[18:28] How to get and utilize scrappy and small data sets [21:26] How to increase retention[22:28] What does and doesn't work in growth?[25:01] The conversion rates Crytsal looks for to determine viability and success[28:03] How founders should think about approaching growth[32:44] Figuring out how to grow and the resources you have at your disposal[34:53] Optimizing the funnel to make growth happen faster[37:40] Crystal's biggest lessons on unlocking growth[40:07] Why most analytics efforts fail and how to avoid failure[44:24] Signs your organization is getting analytics wrong[46:17] The best resources for figuring out how to do analytics right[47:05] Crystal's recommendations for metric tracking stacks.[48:37] How you should set up your growth team originally[51:38] Integrating growth teams or separating them?[52:43] Who should be the first growth hire?[53:55] How to hire a great growth person for your organization[56:55] How to help women and young girls get into STEM (a non-profit that you started)[1:02:07] Where to reach Crystal  This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

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