This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today's guest is Fred Dumoulin, Strategic Advisor to the Collinson Group, focused on driving the loyalty market in France in partnership with Salesforce.Fred and his colleagues recently completed some comprehensive research with loyalty programme managers in France and he joins us today to share some of those insights and how they compare to members of programmes in international markets.We also discuss the Loyalty Maturity Assessment tool which is a free online tool available for anyone listening who wants to get some confidential insights on how your programme compares to others.Listen to enjoy our conversation with Fred Dumoulin, courtesy of the Collinson Group.The episode is sponsored by Collinson Group.Show notes:1) Fred Dumoulin2) Collinson Group3) Mckinsey Article: Coping with the big switch: How paid loyalty programs can help bring consumers back to your brand4) Collinson Loyalty Maturity Assessment

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