Think Slow, Execute Fast: The New Playbook for Vertical AI Transformation in Insurance | Kristoffer Lundberg
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What is the purpose of the Making Risk Flow live episode recorded at InsurTech Insights?
When Allianz does their annual risk survey and they measure what are the risks facing businesses, AI went from number 10 on the list to two, so second highest, just behind cyber, the biggest jump. And he is foreseeing that this is something which the industry needs to lean into more.
Hello, my name is Juan de Castro and you're listening to Making Risk Flow. Every episode, I sit down with my industry-leading guests to demystify digital risk flows, share practical knowledge, and help you use them to unlock scalability in commercial insurance.
Welcome to a special live episode of Making Ways Flow. It's a very special one because we are recording this one from InsurTech Insights in New York. And we're just wrapping up this conference, which has really been a phenomenal conference. And I thought it was a really good opportunity to discuss reflections on the conference, what we've learned, and what we're looking forward to. So first of all, join me in welcoming Chris Landberg, CEO of InsurTech Insights. Thank you for having me here, but also welcome to you for coming to the conference. We're very pleased to have you here and happy that you decided to host the podcast here. Hope you've had a lot of good conversations. So, no, it's been a really good show over the past two days.
We've been a bit overwhelmed by the industry this year, I would say, given the AI craze that's going on. And having OpenAI and Anthropic speaking on stage is just, I think we have about 20% more registrants this year. So it's good. And we're excited for this conversation as well in terms of learning more about what you're also doing in Zytora. Well done for sure. Congratulations. Yes. As I said, it's a fantastic event to really bring together the insurers, brokers, the startup, the technology providers, the capital providers. I'm bringing them all together into the room. So I think that works extremely well. You've been running this for, I think you said seven years now. Yes. So let's start with just like a brief reflection of how has it changed from back in 2018 when we did that first one.
And we didn't start in Shorts Again Sites with the ambition for it to be what it is today. It was back in 2018. you had like this wave of insurance tech coming to the scene where a lot of people came in and said, you know, technology can help the insurance industry in so many different ways. And we just thought, well, we need a forum to get everyone together. We want to hear from the incumbents about what are the problems that they're facing. So it was very much also just a conference to learn and like get the feedback back to the tech people, but then also a platform for the technology companies to come and use that platform to say, well, what can they do? And I think over the years, we've seen obviously like a lot of iterations of insurance evolving.
But this year is the year that I found most exciting. I think it's moving now at a pace that's so different. The conversations that I'm having on the stages with the carriers and insurers are just much more progressive than they were back then. And I mean, I remember we had the likes of, you know, I think Hippo was at our first conference in 2018, just when they were starting on. So like you had all the challenger insurers in the first couple of years. And then I feel in the past couple of years, you've really seen the bigger, like New York Life is here. Like I was just speaking with MassMutual, John Hancock, like more the bigger incumbents who have century old legacy. They're now coming to the conference.
They're not asking like, What do we need to do? I think they're waking up. They're realizing that, wait, there's something brewing right now that we need to work with. So that's been a big evolution since we started. If I reflect back in 2018, actually, we'll talk about AI in just a second. But the single thing that I think has felt very different especially in the last few years compared to 2018 is 2018 was all about disruption. It's like new entrants wanting to displace the incumbents.
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Chapters
3 chapters
1
What is the purpose of the Making Risk Flow live episode recorded at InsurTech Insights?
0:06–5:39
2
How has the InsurTech Insights conference evolved from 2018 to now, and why are big insurers attending?
5:39–12:39
3
Why has the conversation shifted from disruption to collaboration in insurance AI?
12:39–32:08
Speakers
2 identifiedMore from Making Risk Flow | The Future of Insurance
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