Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Pricing
Podcast Image

Marketplace All-in-One

The surveillance state comes for grocery stores

08 Jan 2026

Transcription

Chapter 1: What recent events have impacted the community in Altadena?

1.735 - 21.102 David Brancaccio

They say sock some money away in case of emergency, like the California fires one year ago. I'm David Brancaccio in Pasadena, California. This week I've been checking in with my neighbors on my burned street a year after the Hurricane Force firestorm destroyed so much of Altadena, California.

0

21.502 - 44.77 David Brancaccio

This along with the concurrent fire on the coast in and around Pacific Palisades were the costliest fires for property damage anywhere ever destroyed. Today, nurse Pauline, did her house burn or did her house stand in the smoke and the soot? In Pauline Gray's case, the answer is both at the same time. It's late fall of our fire year.

0

44.97 - 57.269 David Brancaccio

People from our block gather in a park on a Sunday for lemonade, iced tea, and burritos donated by Home State, a local eatery. Pauline Gray owns the property about five addresses from ours, same side of the street.

0

57.489 - 62.657 Pauline Gray

The carport burnt down and the fence, but the house is still standing.

0

Chapter 2: How did the fire affect local residents and their properties?

63.852 - 74.242 Pauline Gray

My neighbor across the street was instrumental in helping to save my house. And I just put on a new roof. So with the ventilation system, no smoke went in the house.

0

75.884 - 78.767 David Brancaccio

So what do you have to do there to make it habitable for somebody?

0

79.087 - 92.56 Pauline Gray

Well, we're in the process of testing to check the dust inside. And the house is going to be 100 years old next year. So I have two windows that I need to upgrade.

0

93.282 - 95.985 David Brancaccio

And that was, what, a rental property, or do you have family in it?

0

96.005 - 96.947 Pauline Gray

No, a rental property.

97.407 - 98.328 David Brancaccio

So where do you live then?

98.348 - 101.412 Pauline Gray

0.8 miles from my rental property.

101.893 - 103.354 David Brancaccio

So 0.8, not even a mile.

103.395 - 104.115 Pauline Gray

Not even a mile.

Chapter 3: What is the current state of surveillance technology in grocery stores?

146.201 - 146.962 Pauline Gray

I'm ready to go.

0

147.843 - 150.087 David Brancaccio

So, I mean, how? Insurance or what?

0

150.421 - 157.791 Pauline Gray

Insurance and if I need to contribute. Yeah, I'm a planner.

0

158.371 - 159.773 David Brancaccio

Yeah, so maybe you saved.

0

160.094 - 162.657 Pauline Gray

I did, yeah.

162.677 - 168.525 David Brancaccio

All right, well, we're always doing on my program the importance of savings because you just don't know what life will throw your way.

168.625 - 175.154 Pauline Gray

Pay yourself first. I pay myself 20% of every check I earned.

176.355 - 177.336 David Brancaccio

What type of work do you do?

177.737 - 180.04 Pauline Gray

I'm a neonatal intensive care nurse.

Chapter 4: How are retailers using biometric technology to track shoppers?

251.967 - 276.413 David Brancaccio

and Europe after President Trump yesterday called for a $1.5 trillion U.S. military budget versus $900 billion now. Northrop Grumman up 8.7 percent pre-market trading. Lockheed Martin up 8 percent now. European defense company stocks are also up with Trump talk about acquiring or taking Greenland from Denmark.

0

277.912 - 300.493 David Brancaccio

The supermarket chain Wegmans is using biometric tech to track shoppers movements in stores by identifying their faces. Marketplace's Kristen Schwab reports not just Wegmans.

0

300.642 - 308.414 Kristen Schwab

Before businesses had cameras to keep an eye on shoplifters, they had notes. John Talbot is a lecturer of marketing at Indiana University.

0

308.914 - 318.128 Unknown

And they had a book behind a cash register, and they knew who the people were that were high potential for stealing something from the store.

0

318.614 - 334.197 Kristen Schwab

These days, cameras track eye movements, voice patterns, and gait. Talbot says the technology also helps offer new services to customers, like checkoutless checkout. Amazon uses palm-to-pay technology at some Amazon Go and Whole Foods stores.

334.618 - 337.342 Unknown

You know, checkout is friction in the process.

337.943 - 347.237 Kristen Schwab

Convenience, though, often comes with costs. Maybe in this case, actual monetary ones. Woodrow Hartsog is a law professor at Boston University.

347.403 - 358.961 Woodrow Hartsog

Companies are going to try to make sure that they charge us the maximum amounts possible that we are willing to tolerate every single time we go to the cash register.

359.001 - 367.554 Kristen Schwab

Retailers might learn this through data on, say, how long we linger in the cookie aisle, deciding between off-brand Oreos and the real thing.

Chapter 5: What are the ethical concerns surrounding customer surveillance?

375.803 - 396.58 Kristen Schwab

Because creepy personal data stuff aside, the technology can be flawed. Rite Aid has been temporarily banned from using AI facial recognition after its system falsely targeted women and people of color as shoplifters. Erin Martin, a data scientist at the University of Virginia, says there aren't a lot of ways shoppers can opt out.

0

396.627 - 408.523 Erin Martin

Basically, you're forced to either not go to the supermarket where the stuff is on by default or give up your data, right? So I think, you know, the idea of a sort of meaningful choice is unrealistic.

0

409.264 - 422.601 Kristen Schwab

There's currently no federal rule that requires retailers to disclose customer surveillance. Privacy laws vary by city and state. I'm Kristen Schwab for Marketplace. We're from APM, American Public Media.

0

425.551 - 426.292 Rima Grace

Hey, everyone.

0

Chapter 6: What challenges do consumers face regarding privacy in retail?

426.653 - 437.451 Rima Grace

You already listened to Marketplace Podcast, so you know that it's important to understand how economic forces shape our lives. And that feels especially important now as we're all trying to make sense of the latest headlines.

0

438.092 - 457.618 Rima Grace

I'm Rima Grace, host of Marketplace's This is Uncomfortable, a show that explores how money bumps up against our relationships, our choices, and the parts of life we don't always say aloud. And starting January 15th, we are back every single week. New stories, new questions, and the kind of conversations that make you feel less alone in this quickly changing economy.

0

458.098 - 472.973 Rima Grace

We're tackling questions like, should I turn my hobby into a money-making side hustle? How do I deal with layoff anxiety? Or what do we owe our parents financially? Don't miss an episode. Subscribe to This is Uncomfortable from Marketplace, wherever you get your podcasts.

0
Comments

There are no comments yet.

Please log in to write the first comment.