What the Next Generation Wants From Wealth Managers: Part 2

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Merryn Talks Money 19 min 8 speakers 6 chapters transcribed 1 month ago
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Brendan Boyle 0:00
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Charlie Morris 0:15
Hey, it's Alec Baldwin. This season on my podcast, Here's the Thing, I talk to composer Mark Shaman. It's about the hang. It's the pleasure of hanging out with the people that you're with.
Will Friedle 0:26
You know, Rob and I was always a great hang. And director Morgan Neville. Film school teaches you all the wrong things about making documentary. What do you want to say? Documentary is all about your ear. What do you hear? I feel like my job is listening really, really hard.
Merryn Somerset Webb 0:40
Listen to Here's the Thing on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. This week on Leaders, with me, Francine Lacqua. I speak to tennis legend Rafa Nadal about how he stayed competitive despite injury.
Rafa Nadal 0:55
I was able to enjoy the victories probably more than if I will not have this issue.
Merryn Somerset Webb 1:01
One iconic match.
Rafa Nadal 1:02
In my mind was, I am almost dead.
Merryn Somerset Webb 1:06
And whether he misses playing.
Rafa Nadal 1:08
I don't miss tennis because there was nothing else to offer.
Merryn Somerset Webb 1:12
Listen and watch Leaders with me, Francine Lacroix, on Bloomberg Television or wherever you get your podcasts.
Merryn Somerset Webb 1:35
Welcome to Merrin Talks Your Money, the personal finance edition of Merrin Talks Money. In these bonus podcasts, we talk about the best strategies for making the most of your money. I'm Merrin Somerset Webb, editor-at-large for Bloomberg UK Money. We've got the second half of the special broadcast we recorded at the Bloomberg offices in London on the 14th of July. If you missed the first portion, go back and listen to last week's episode. It was an hour-long panel focused on how the world of wealth management is changing, about the rise of next-generation wealth clients, and the growing role of alternatives in modern portfolio construction. The panelists were John Stepak, senior reporter and author of the Money Dissolved newsletter, Charlie Morris, chief investment officer and founder of ByteTree, a leading provider of investment research in traditional finance and digital assets.
Merryn Somerset Webb 2:20
We also have Jean-Damien Marie, Global Head of Investments for Barclays Private Bank and Wealth Management. Here is the second half of our conversation. I think we advertised we were going to talk about how AI, except it would affect the wealth management business. So here we go. And we do have time for questions. So do send more in. I've got quite a lot, but more is good. This is kind of the key, the absolute key to the wealth management business over the next couple of decades. Technology and AI transforming the investment process. Where do you see AI creating the greatest value for advisors over the next three to five years? Is it improving productivity, enhancing investment insights, or delivering a better client's experience?
Merryn Somerset Webb 2:56
I mean, I would hope that it will be all three.
Jean-Damien Marie 2:58
I think it's probably all three. Yeah, I think what's going to happen back to democratization is what we're working on is really to help clients enjoy the high touch service that you could only afford at a certain level, at a much lower level. And that's really the revolution, I think.
Merryn Somerset Webb 3:14
Because you can use AI agents to do basic work that can be done by somebody. And you can concentrate on the actual client service, the face-to-face stuff.
Jean-Damien Marie 3:22
Absolutely. But what we've seen in our experience here is you do need human judgment. As I'm sure you know, we had an attempt with robo-advice. It didn't work out very well. We've launched a month ago a planning-led service with an advisor in the middle. That is the opportunity, I think. Clearly, you're going to see a higher quality advice delivered at that scale, I think, thanks to AI.
Merryn Somerset Webb 3:43
So it'll definitely improve productivity. I mean, I think we know that. Although it won't necessarily improve productivity in such a way that you'll end up getting rid of human stuff, right?

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