Ep. 81 | Chip & Dan Heath: experiência do cliente, e onboarding em cenários remotos, comentados por Andrea Iorio.

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Recorded21 Dec 2021

Publisheranchor.fm ↗

Handlerec:9971788

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Neste episódio número 81 da segunda temporada, patrocinada pela Oi Soluções, o Andrea comenta a fundo 2 frases de Chip e Dan Heath, irmãos que juntos publicaram algumas das mais importantes teorias sobre experiência do cliente, que falam sobre como gerar experiências de impacto para o seu cliente, e sobre como fazer onboarding de novos colaboradores em um cenário de trabalho remoto.

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