Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Episodes
Dr. Elouise Epstein on the Future of AI in Procurement
21 Jan 2026
Contributed by Lukas
In this episode, Sagi Eliyahu welcomes back Dr. Elouise Epstein, Partner at Kearney, to explore how AI is reshaping enterprise functions, procurement ...
What Modern Legal Leaders Get Wrong About AI
07 Jan 2026
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Jasmine Singh, General Counsel of Ironclad, to discuss her unique career journey from commercial ...
Inside the Battle To Preserve Human Craft in an Automated World
17 Dec 2025
Contributed by Lukas
This week, host Sagi Eliyahu welcomes Fabio Bertoni, General Counsel of The New Yorker. They explore how legal leadership guides a major publication t...
Why 95% of AI Projects Fail and How To Beat the Odds
10 Dec 2025
Contributed by Lukas
Sagi Eliyahu hosts Andrea Iorio, Founder, Keynote Speaker and Podcaster of AIK | Andrea Iorio Keynotes and Author of "Between You and AI." Andrea brea...
The Second-Order Impact of AI on Legal Operations
05 Nov 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu speaks with Gabriel Buigas, Executive Vice President of Contracts, Compliance and Commercial Services at Integreon....
The Future of Legal Teams: Lean, Tech-Driven and Creative
08 Oct 2025
Contributed by Lukas
In this episode, host Sagi Eliyahu talks with Marc Mandel, Senior Vice President and General Counsel of Exos. Marc shares his perspective on applying ...
The Ops Leader’s Roadmap for Human-Centric AI Adoption
24 Sep 2025
Contributed by Lukas
Bob Pulver, Founder and Principal of Elevate Your AIQ, joins host Sagi Eliyahu. Bob draws on decades of enterprise transformation at IBM and NBC to sh...
The 10% Weekly Rule That Transforms Legal Teams and Departments
10 Sep 2025
Contributed by Lukas
In this episode, host Sagi Eliyahu sits down with Marco Imperiale, founder of Better Ipsum, to discuss legal innovation, leadership, and building incl...
How Self-Assessments Can Future-Proof Procurement for the AI Era
27 Aug 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu talks with Karthik Rama, CEO and Principal Consultant of Procurement Doctors. With nearly two decades of procuremen...
The Real Value of Orchestration in Modern Ops
14 Aug 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu talks to Freya Hurwitz, Director of Procurement at Tripadvisor. Freya shares how she brought a product management m...
Can Legal Ops Adapt? A Psychologist’s Take on the Future of Law
06 Aug 2025
Contributed by Lukas
Host Sagi Eliyahu welcomes Dr. Larry Richard, Founder and CEO of LawyerBrain LLC, to explore the psychological traits that define lawyers, and how tho...
Why AI-First Startups Are Disrupting the SaaS Status Quo
10 Jul 2025
Contributed by Lukas
Host Sagi Eliyahu welcomes Ben Murray, Co-Founder of Extend and Founder of The SaaS Academy. Ben shares insights from his work as a fractional CFO and...
Building Smarter Supplier Relationships Through AI
24 Jun 2025
Contributed by Lukas
Sagi Eliyahu welcomes Tania Seary, Founder of Procurious, to discuss the role of procurement in today’s dynamic business environment. With decades o...
Lessons in Operations From Former White House Chief of Staff Ron Klain
20 May 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu welcomes Ron Klain, Chief Legal Officer of Airbnb and former White House Chief of Staff under President Joe Biden. ...
From COEs to AI: The Tools That Actually Scale Ops
08 May 2025
Contributed by Lukas
Host Sagi Eliyahu welcomes Kevin Keller, Senior Vice President - General Counsel of Forward Networks, Inc. Kevin shares his career path from electrica...
What MMA Teaches CEOs About Control, Confidence and Recovery
01 May 2025
Contributed by Lukas
Sagi Eliyahu sits down with Adam Sedlack, CEO of UFC GYM, to explore the intersection of fitness, community building and operational excellence. Adam ...
Lessons from Legal: Creating Urgency for Change Before It’s Too Late
24 Apr 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu welcomes Bradley Collins, CEO and Co-Founder of LegalTechTalk. Bradley shares insights from his career building lar...
Co-Founder Sagi Eliyahu Reflects on 10 Years of Tonkean
17 Apr 2025
Contributed by Lukas
On this episode, host Sagi Eliyahu is interviewed by Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, to celebrate Tonkean’s 10-ye...
From Combat to Cloud: Veterans in Tech
24 Mar 2025
Contributed by Lukas
Many companies overlook the untapped potential of veterans in the workforce. On this episode, host Sagi Eliyahu sits down with Lee Kirby, Co-Founder o...
How AI Is Reshaping Procurement and Supply Chains
25 Feb 2025
Contributed by Lukas
AI is no longer just an emerging trend — it’s fundamentally reshaping procurement, decision-making and business operations at an unprecedented pac...
Bringing AI Into Legal Workflows
13 Feb 2025
Contributed by Lukas
Keeping up with the changes in legal operations takes strategy, flexibility and a willingness to embrace new technology. In this episode, host Sagi El...
Unlocking the Power of Procurement Networks
07 Feb 2025
Contributed by Lukas
Procurement is evolving, and those who embrace technology and adaptability will lead the way. Mathew Schulz, Founder of Matchat, talks to Sagi Eliyahu...
Redefining Healthcare Through AI and Digital Leadership
31 Jan 2025
Contributed by Lukas
Healthcare innovation thrives at the intersection of technology and empathy. In this episode, Alistair Erskine, Board Member of Graphite Health and SV...
Law, Mentorship and Market Trends
15 Jan 2025
Contributed by Lukas
Mentorship and market trends are shaping the future of careers in ways we can’t ignore. On this episode, Matt Schwartz, US Finance Practice Group Le...
Redefining Indirect Procurement Excellence
12 Dec 2024
Contributed by Lukas
Procurement’s time at the table is here to stay — if leaders embrace resilience and innovation. On this week’s episode, Nina Bomberg, Director o...
Why You Need Both Digital and Human Skills To Succeed in Procurement
06 Dec 2024
Contributed by Lukas
The future of procurement belongs to those who master both cutting-edge technology and timeless human skills. In this episode, Andrew Daley, Managing ...
Building Value-Driven Procurement With Automation and AI
21 Nov 2024
Contributed by Lukas
Procurement isn’t just about contracts and purchase orders anymore — it’s a strategic powerhouse that drives value across the business. In this ...
Overcoming Challenges in Public Sector Procurement
29 Oct 2024
Contributed by Lukas
Innovating within the public sector is not only possible but essential for progress. Kevin Floyd, Deputy Chief Procurement Officer at City of Atlanta ...
"Crew, Mission, Me": A Leadership Blueprint in Procurement
19 Sep 2024
Contributed by Lukas
Transforming procurement in a time of disruption requires both innovation and leadership. On this episode, Dwight Jacobs, Senior Vice President, Suppl...
Procurement Evolution: From Legacy Systems to Cloud
05 Sep 2024
Contributed by Lukas
This week, host Sagi Eliyahu welcomes Nico Bac, Founder of Digital Procurement Now, shares his journey from driving procurement innovations at Procter...
Navigating the Intersection of Legal Ops and Procurement
15 Aug 2024
Contributed by Lukas
On this episode, Sagi Eliyahu sits down with Mary Beth Blair, Director and Associate General Counsel of Legal Operations and Procurement at Coursera. ...
Lead for a Change — Happiness Is Not the Goal
08 Aug 2024
Contributed by Lukas
This week, Sagi Eliyahu welcomes Dr. Ron Glickman, Author of “Lead for a Change” and Adjunct Professor at Cal State in Los Angeles. Dr. Glickman d...
What Is Strategic Work?
02 Aug 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Nathan Haydn-Myer, Senior Director and Chief Procurement Officer at VSP Vision. Nathan discusses ...
The Role of AI in Modernizing Legal Practices
29 Jul 2024
Contributed by Lukas
This week, Sagi Eliyahu welcomes Akshay Verma, Chief Operating Officer of SpotDraft. Akshay shares his journey from Head of Legal Operations at Coinba...
Strategic Procurement in the Digital Age with Michael Van Keulen
18 Jul 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Michael Van Keulen, Chief Procurement Officer of Coupa Software. Michael discusses the transforma...
The Procurement Playbook with Joaquin Rivamonte
12 Jul 2024
Contributed by Lukas
This week, Sagi Eliyahu welcomes Joaquin Rivamonte, Director of Procurement at AlphaSense. Joaquin shares his insights on procurement strategies and o...
Procurement Reimagined: Vision for a Tech-Driven Future with James Meads
02 Jul 2024
Contributed by Lukas
In this week’s episode, Sagi Eliyahu welcomes James Meads, Founder of Procurement Software. James shares insights on the evolution of procurement te...
From Courtrooms to Code: The Legal Evolution
30 May 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Shanti Ariker, Chief Legal Officer of JFrog. Shanti discusses the evolution of legal departments,...
Why You Should Become an Influencer at Your Job
23 May 2024
Contributed by Lukas
On this episode, Sagi Eliyahu is joined by Daniel Barnes, Founder and Host of World of Procurement and Community Manager of Gatekeeper, to discuss the...
Navigating the Path From Tactical to Strategic Procurement
16 May 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Cherie Chelst, Senior Director of Procurement of Broadridge. Cherie talks about the evolution of ...
Decoding the DNA of Legal Innovation with Jason Winmill
02 May 2024
Contributed by Lukas
On this week’s episode, Sagi Eliyahu is joined by Jason Winmill, Chair of Buying Legal Council and Managing Partner of Argopoint, to discuss the tra...
The Procurement Tech Golden Age: Navigating the Abundance of Solutions
18 Apr 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Joël Collin-Demers, Consulting Principal of Pure Procurement.Joël discusses strategies for embr...
The Emergence of Automation in Legal
11 Apr 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Nicole Tineo, Legal Technology Advisory Services Manager US of Quinn Emanuel Urquhart & Sulli...
A 30,000-Foot View of the Supply Chain
04 Apr 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Sarah Barnes-Humphrey, Founder and Host of Let’s Talk Supply Chain. Sarah discusses strategies ...
The Problem of Collaboration and Visibility in Procurement
28 Mar 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Dr. Muddassir Ahmed, Founder and CEO of SCMDOJO. Dr. Muddassir discusses his experience with supp...
Taking the Long Road to a Legal Ops Career
21 Mar 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Elizabeth Rancourt-Smith, Director of Legal Operations at Tilson. Elizabeth talks about how her w...
Holistic Procurement: Connecting Strategy to Execution in the Age of Orchestration and AI
14 Mar 2024
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Lutz Schirrmeister, Source-to-Pay Innovations and Offerings Leader (IBM Procurement BPO) of IBM.L...
Changing the Procurement Status Quo
07 Mar 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Philip Ideson, Founder and Managing Director of Art of Procurement. Philip discusses ways of brin...
Level-Up Your Career, Right-Size Your Resources
29 Feb 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Tom Stephenson, VP of Community and Legal Operations at Legal.io, and Tommie Tavares-Ferreira, He...
The Art and Science of Using LLMs To Automate Workflows
22 Feb 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Otto Hanson, Founder of TermScout. Otto discusses using large language models like GPT-4 and Anth...
Building an In-House Legal Function From Scratch
15 Feb 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Kathy Zhu, Co-Founder, CEO and GC of Streamline AI. Kathy shares insights on building an in-house...
Using Metrics To Drive Decision-Making
08 Feb 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Ashlyn Donohue, Director of Legal at LinkSquares. Ashlyn discusses how she leverages data to scal...
The No-Code Ops Journey: From Scrappy to Scaled
01 Feb 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Philip Lakin, Co-Founder and CEO of NoCodeOps. Philip outlines his journey into no-code operation...
Moving People Past Their Tech Wariness
18 Jan 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Stephanie Corey, CEO and Co-Founder of UpLevel Ops. Stephanie discusses change management tactics...
Reframing the Role of Legal Within Businesses
12 Jan 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Jeff Kruse, Founder and Legal Operations Consultant of Key Legal Operations Consulting LLC. Jeff ...
Making Your Suppliers Part of a Team
04 Jan 2024
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Anna McGovern, Founder and Managing Director of Pondview Consulting, LLC. Anna discusses the impo...
Playing the Data Game in Legal Tech
21 Dec 2023
Contributed by Lukas
On this episode, host Seth Colaner welcomes Brendan Raybuck, Chief Revenue Officer of Clearlaw, to discuss the use of AI to extract data from contract...
Bringing Personality to Procurement
14 Dec 2023
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Heather Fotch, Founder and CEO of Quality Imaging Solutions. Heather talks about evolving sales s...
People Using Procurement Tools, Not the Other Way Around
07 Dec 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Mark Raffan, Head of Training at Negotiations Ninja. Mark shares insights on procurement negotiations and di...
The Value of Cleaning Your Data
30 Nov 2023
Contributed by Lukas
On this week’s episode, host Seth Colaner welcomes Susan Walsh, Founder and Managing Director of The Classification Guru Ltd. Susan delves deep into...
Make Legal a Department of “Yes”
16 Nov 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Trisha Wright, Legal Project Manager with 10 years in law firms and ALSPs. Trisha dives deep into the intric...
Successfully Navigating Change Management in Your Organization
09 Nov 2023
Contributed by Lukas
In this episode, host Sagi Eliyahu welcomes Farheen Kaka, Director of Global Change Management at Gilead Sciences. Farheen delves into the significanc...
Doing More With Less: A CIO Perspective
02 Nov 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Josh Langley, Chief Information Officer of Iron Mountain, to discuss leading digital transformation and buil...
Big Law: Mixed Performance and Shifting Power
26 Oct 2023
Contributed by Lukas
On this week’s episode, David Lat, Lawyer, Founder and Sole Writer of Original Jurisdiction, joins host Seth Colaner to share his expertise on the c...
Getting Good Data for Your Procurement Processes
19 Oct 2023
Contributed by Lukas
On this week’s episode, host Sagi Eliyahu welcomes Stephany Lapierre, Founder and CEO of TealBook. Stephany delves deep into the world of procuremen...
Digital Transformation in HR Ops
05 Oct 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Laura Close, Co-Founder and Chief Business Development Officer of Included. The focus of the conversation is...
Perspectives From a Legal Tech Adviser
28 Sep 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Thomas Barothy, NED and Senior Advisor at UnitedLex, Persuit, Catylex and Interim Legal. The conversation fo...
Navigating Today’s Changes in Procurement Services
07 Sep 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Amanda Prochaska, Founder and Chief Wonder Officer at Wonder Services. The focus of the conversation is succ...
How To Become More Financially-Driven and Data-Driven
31 Aug 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Steven Ward, Director of Strategy and Hospitality at Lightspeed Commerce. The conversation focuses on how or...
Taking a Human-Centric Approach to Legal Ops
24 Aug 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Electra Japonas, CEO and Founder at TLB and Co-Founder at oneNDA. The focus of the conversation is getting m...
Adopting an Organizational Whole-Self Approach
17 Aug 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Meg Bear, President and Chief Product Officer at SAP SuccessFactors. The focus of the conversation is human ...
How To Champion Legal Innovation Within Your Organization
10 Aug 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Tim Parilla, Chief Legal Officer at LinkSquares and Former General Counsel at DraftKings Inc. The conversati...
Procurement in the Age of Disruption: Key Challenges of Procurement Digitalization
03 Aug 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Andries Feikema, Global Director Procurement Digitalization and Transformation at DSM-Firmenich. The focus o...
How to be Tech-Enabled, Not Tech-Led
20 Jul 2023
Contributed by Lukas
This week, host Seth Colaner is joined by Mark Stelzner, Founder and Managing Principal at IA, and Kimberly Carroll, Managing Principal at IA, t...
How To Leverage SaaS and Cloud Buying To Drive Competitive Advantage
13 Jul 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Alex Dussurgey, Head of Procurement at Sastrify, to talk about the ever-changing world of SaaS tools in proc...
The Future of Employees: If Robots Are Doing All the Work, What Do We Do?
06 Jul 2023
Contributed by Lukas
This week, host Washington Farrington is joined by Tim Sackett, President at HRU Technical Resources. The focus is on the future of work and talent ac...
Work Without Jobs: How to Reboot Your Organization’s Work Operating System
29 Jun 2023
Contributed by Lukas
This week, host Briana Okyere is joined by Ravin Jesuthasan, Senior Partner and Global Leader for Transformation Services at Mercer and Best-Sel...
What Is Cognitive Procurement?
22 Jun 2023
Contributed by Lukas
On this episode, host Sagi Eliyahu is joined by Dawn Tiura, CEO and President at SIG (Sourcing Industry Group), a global association that provides net...
How Process Automation Is Revolutionizing the Supply Chain
15 Jun 2023
Contributed by Lukas
On this episode, host Briana Okyere is joined by Sarah Scudder, Chief Marketing Officer (CMO) at SourceDay, a company that automates communication bet...
The AI Revolution Is Knocking
08 Jun 2023
Contributed by Lukas
On this episode of Modern Business Operations, host Sagi Eliyahu is joined by Dr. Elouise Epstein, Partner at Kearney, a leading global management con...
Shifting From a Cost Center to a Value-Added Center of Profit
01 Jun 2023
Contributed by Lukas
This week, host Briana Okyere is joined by Omid Ghamami, CEO at the Procurement and Supply Chain Management (PSCM) Institute. The focus of the convers...
The 2 Decisions Required for a Successful Digital Transformation
25 May 2023
Contributed by Lukas
Some critical decisions that have to be made when you’re looking at a software implementation on a company-wide scale, says Bonnie Tinder, Founder a...
Leading With Empathy
18 May 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Gianna Driver, Chief Human Resources Officer at Exabeam. The focus of the conversation is on empathy and tra...
Culture Renovation®: 18 Leadership Actions To Build an Unshakeable Company
11 May 2023
Contributed by Lukas
Having a healthy culture is important to attract the best talent and be a successful company. Unfortunately, most companies that try to change the cul...
Toeing the Management Line
04 May 2023
Contributed by Lukas
This week, Briana Okyere is joined by Steve Hufford, Managing Director and COO at Raymond James Investment Banking. Briana and Steve talk about Steve’...
Stop Throwing Tools at Your Problems
27 Apr 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Michael Bouchet, Chief Information Officer at Newfold Digital, to talk about his experiences in the tech ind...
Cunningham’s Law, The 52-Week Cycle, & The Economic Downturn
20 Apr 2023
Contributed by Lukas
This week, host Sagi Eliyahu is joined by Ian Smith, Head of Operations - Insurance Division at LendingTree. The key focus of their conversation is Cu...
Adopting a Lean Management Philosophy
13 Apr 2023
Contributed by Lukas
This week, host Briana Okyere is joined by Joe Friedrichsen, Managing Director Infrastructure and Operations at Blue Cross and Blue Shield of Rhode Is...
Managing Knowledge and People
06 Apr 2023
Contributed by Lukas
As team members begin to fragment away from central locations due to the spread of remote work, managing their knowledge becomes more important, notes...
Finding the Balance Between Autonomy and Alignment
30 Mar 2023
Contributed by Lukas
This week, host Briana Okyere is joined by George Essilfie Jr., Director of Product Operations at Veeva Systems. Veeva Systems is the primary cloud se...
Building a GTM Ops Structure That WORKS
16 Mar 2023
Contributed by Lukas
This week, host Briana Okyere is joined by Justin Kinchen, Director of Operations and Strategic Initiatives at Tyler Technologies - Arkansas Division....
What The Heck Is Demo Ops?
23 Feb 2023
Contributed by Lukas
As a company grows and develops, sometimes it has to create an entire department to satisfy the needs of its stakeholders. Elizabeth Duke, VP of PreSa...
Building A Culture for Scale
16 Feb 2023
Contributed by Lukas
Having a coherent culture is a key ingredient in helping new employees jump in beside seasoned veterans, says Jaclyn Berger, VP, Operations - Global S...
Managing Intuit's Mailchimp Acquisition
09 Feb 2023
Contributed by Lukas
It’s easier to bridge two organizations when you find cultural points of connection, notes Sheldon Cummings, former Chief Operating Officer at Mailc...
Be a Problem Solver, Not a Problem Maker
02 Feb 2023
Contributed by Lukas
Being customer-obsessed is contagious. When leaders are customer-obsessed, everyone follows, argues Anna Greenwald, Chief Operating Officer at MoneyG...
The 4 Tenets of Operational Execution
26 Jan 2023
Contributed by Lukas
Breaking down silos is necessary for great communication in any company, says Greg Adelson, President and Chief Operating Officer at Jack Henry.  ...
The 3 R’s of Managing Enterprise-Level Initiatives
19 Jan 2023
Contributed by Lukas
Making a process simple offers agility as a byproduct argues Gaurav Sabharwal, Head of Business Operations and Technology at Pitney Bowes. Gaur...
Personnel Management in a Virtual World
12 Jan 2023
Contributed by Lukas
It’s challenging enough taking your company into a fully remote work model during a pandemic, but it’s even more challenging when the company is t...
Building the Machine Behind the Machine in Operations
05 Jan 2023
Contributed by Lukas
On this episode, host Briana Okyere chatted with Yanilda Gonzalez, Director of Global Talent Acquisition Operations at Contentsquare. Contents...
Career Success Through Transferable Skills
15 Dec 2022
Contributed by Lukas
As remote work makes the overall job market more competitive, it’s important to understand how to leverage your skills to help you stand out. Someon...