We’ve all made mistakes in our business but how do you handle it when a client or a customer confronts you about it? Are you someone who quickly owns up to faults? Are you someone who avoids confrontation at all costs? Do you kind of ignore the person and or ignore their emails or ignore the text messages with the person you've argued with until enough time has passed that your mistake is completely forgotten. In this tip episode, Fiona discusses the importance of owning up to your mistakes and shares how you can avoid doing them again by preparing your own ‘Fool Me Twice’ checklist. Topics discussed in this episode: IntroductionHow do you deal with arguments and mistakes?Fiona’s experience on handling a mistake she madeFool Me Twice checklistOn making mistakesOn owning up to themConclusionResources mentioned in this episode: Marketing for Your Small BusinessPassion. Purpose. Profit.Episode transcript: For a full transcript please visit mydailybusinesscoach,com/podcast/35 Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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