In this episode, Phoebe returns as a special guest reflecting on the journey from her second-ever interview on episode 4 to now. They discuss the evolution of Sage and Clare and navigating family dynamics within the business. Tune in!You'll Learn How To:Evolution of Sage and Clare from early days to nowExperience of hiring and building a teamFamily dynamics within the business, including Phoebe's sister and husband being part of the teamAdvice for those intimidated by the tech side of e-commerceDeveloping and implementing a loyalty program for the businessChallenges and successes in outsourcing technical workChallenges in understanding the scope of building a loyalty programDeveloping brand identityFinancial considerations and sustainability in loyalty programsStrategies for converting existing customers into loyalty program membersMarket analysis and benchmarking against competitorsNavigating economic uncertainties and fears of business failureAdaptation to changing market dynamics and consumer behaviourImportance of brand loyalty and customer serviceStrategies for managing and nurturing relationships with stockistsSuccess factors and challenges in maintaining a consistent social media presenceEvolution of involvement in social media managementImportance of mentorship, learning from mistakes, and continuous improvementGet started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuffConnect and get in touch with My Daily BusinessMy Daily Business ShopMy Daily Business Free Weekly PlannerMy Daily Business Waitlist Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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