Navigating the Customer Experience

269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch

03 Mar 2026

Contributed by Lukas

Send a textIn this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Execu...

268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein

17 Feb 2026

Contributed by Lukas

Send a textIn this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful con...

267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg

27 Jan 2026

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strat...

266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek

06 Jan 2026

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, a...

265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

09 Dec 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SL...

264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance

18 Nov 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consu...

263: Empowering Teams and Elevating CX with Jamie Homen

04 Nov 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer expe...

262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX

21 Oct 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the d...

261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan

07 Oct 2025

Contributed by Lukas

Send us a textGreg Logan: The Power of Storytelling – Turning Brands into BlockbustersIn this episode of Navigating the Customer Experience, we are ...

260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience

10 Sep 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, Ne...

259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

26 Aug 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is...

258: Leading CX with Insight, Influence, and Innovation with John McCahan

19 Aug 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Lea...

257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu

05 Aug 2025

Contributed by Lukas

Send us a textIn this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entr...

256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits

24 Jun 2025

Contributed by Lukas

Send us a textIn this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entreprene...

255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski

20 May 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video an...

254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky

13 May 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (...

253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison

06 May 2025

Contributed by Lukas

Send us a textIn this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and a...

252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

29 Apr 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and s...

251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

28 Jan 2025

Contributed by Lukas

Send us a textIn today’s episode of Navigating the Customer Experience with Eitan Koter. Eitan Koter, Co-founder and Co-CEO of Vimmi, has a rich bac...

250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

03 Dec 2024

Contributed by Lukas

Send us a textIn today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is ...

249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

05 Nov 2024

Contributed by Lukas

Send us a textIn this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing cus...

248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

23 Oct 2024

Contributed by Lukas

Send us a textIn today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith ...

247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

15 Oct 2024

Contributed by Lukas

Send us a textIn this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers...

246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

08 Oct 2024

Contributed by Lukas

Send us a textAndrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). H...

245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

03 Oct 2024

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse caree...

244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

25 Sep 2024

Contributed by Lukas

Send us a textMarybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in ...

243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

17 Sep 2024

Contributed by Lukas

Send us a textBob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to...

242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

11 Sep 2024

Contributed by Lukas

Send us a textBarbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically f...

241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

03 Sep 2024

Contributed by Lukas

Send us a textAlan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into...

240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

27 Aug 2024

Contributed by Lukas

Send us a textNeil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior...

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

20 Aug 2024

Contributed by Lukas

Send us a textDr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering tria...

238: Mastering Software Reliability with Daniel Ruby

13 Aug 2024

Contributed by Lukas

Send us a textDaniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant exp...

237: Empathy and Innovation in Customer Success with Irina Vatafu

07 Aug 2024

Contributed by Lukas

Send us a textIrina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicat...

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

30 Jul 2024

Contributed by Lukas

Send us a text Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victi...

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

24 Jul 2024

Contributed by Lukas

Send us a textDebbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, so...

234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

09 Jul 2024

Contributed by Lukas

Send us a textJoel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at th...

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

25 Jun 2024

Contributed by Lukas

Send us a textAlan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    D...

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

18 Jun 2024

Contributed by Lukas

Send us a textVaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Le...

231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

21 May 2024

Contributed by Lukas

Send us a textRobert Scarperi, Bob has been a leader in professional services, SaaS, financial services, ad tech mar tech, and management consulting f...

230: Strategies for Customer Success and Retention with Rachel Stanley

14 May 2024

Contributed by Lukas

Send us a textRachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer ...

229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

23 Apr 2024

Contributed by Lukas

Send us a textJason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business ...

228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

16 Apr 2024

Contributed by Lukas

Send us a textSteve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the w...

227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

09 Apr 2024

Contributed by Lukas

Send us a textDarby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CE...

226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

26 Mar 2024

Contributed by Lukas

Send us a textBarry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platfor...

225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

19 Mar 2024

Contributed by Lukas

Send us a textCynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune G...

224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

12 Mar 2024

Contributed by Lukas

Send us a textSerena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting me...

223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

05 Mar 2024

Contributed by Lukas

Send us a textLen Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible ...

222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

27 Feb 2024

Contributed by Lukas

Send us a textPete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franc...

221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

20 Feb 2024

Contributed by Lukas

Send us a textAli Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experien...

220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

13 Feb 2024

Contributed by Lukas

Send us a text Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global market...

219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

06 Feb 2024

Contributed by Lukas

Send us a textJim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer...

218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

30 Jan 2024

Contributed by Lukas

Send us a textDave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’...

217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

16 Jan 2024

Contributed by Lukas

Send us a textMatt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lectu...

216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe

09 Jan 2024

Contributed by Lukas

Send us a textMichelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author, podcaster and experienced businesswoman. She ...

215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger

03 Jan 2024

Contributed by Lukas

Send us a textJoanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions t...

214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan

19 Dec 2023

Contributed by Lukas

Send us a textLija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she's not helping UserTesting customers und...

213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw

12 Dec 2023

Contributed by Lukas

Send us a textJason S. Bradshaw, at 14 years of age started his first business by 21. He had started and successfully exited 3 separate businesses. In...

212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña

05 Dec 2023

Contributed by Lukas

Send us a textMaggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthc...

211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano

28 Nov 2023

Contributed by Lukas

Send us a textHerb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish’s award-winni...

210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

21 Nov 2023

Contributed by Lukas

Send us a text Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare i...

209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

15 Nov 2023

Contributed by Lukas

Send us a text Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare i...

208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

08 Nov 2023

Contributed by Lukas

Send us a textMichelle MacCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professional...

207: Unearthing the Universals in Leadership with Adam Bryant

31 Oct 2023

Contributed by Lukas

Send us a textAdam Bryant is a Senior Managing Director and Partner at the ExCo Group, where he works with hundreds of senior leaders and high-potenti...

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

11 Oct 2023

Contributed by Lukas

Send us a textCJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful tu...

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

03 Oct 2023

Contributed by Lukas

Send us a text Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to es...

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

26 Sep 2023

Contributed by Lukas

Send us a textJosefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and ...

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

19 Sep 2023

Contributed by Lukas

Send us a textAnatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect exampl...

202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

12 Sep 2023

Contributed by Lukas

Send us a text Leslie Pagel is the Chief Evangelist of Authenticx - a conversation analytics company dedicated to improving the way healthcare compani...

201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

29 Aug 2023

Contributed by Lukas

Send us a text Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Gla...

200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

22 Aug 2023

Contributed by Lukas

Send us a text Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodolog...

199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer

15 Aug 2023

Contributed by Lukas

Send us a textRandy Mercer is an omnichannel product content expert with over 15 years of industry experience. He leads 1WorldSync’s global product ...

198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen

08 Aug 2023

Contributed by Lukas

Send us a text Peter Mullen brings more than two decades of marketing leadership to his role as Interactions’ CMO. Previously, he was Senior Vice ...

197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor

02 Aug 2023

Contributed by Lukas

Send us a text Eric Melchor is a mediocre tennis player, Texas, expat living in Romania and Partnerships & Evangelists for OptiMonk. With over 600...

196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory

25 Jul 2023

Contributed by Lukas

Send us a textDeclan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing ...

195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng

04 Jul 2023

Contributed by Lukas

Send us a textNathan Yeung is an experienced marketing strategist with over 10 plus years of expertise in advising B2B businesses. Throughout his care...

194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards

28 Jun 2023

Contributed by Lukas

Send us a textRich Edwards is the CEO of Mindspan Systems, helping community financial institutions transform themselves with data driven strategies a...

193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay

20 Jun 2023

Contributed by Lukas

Send us a textJohn Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: “Be The Lifeguard of Your Own Life” has ove...

192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja

13 Jun 2023

Contributed by Lukas

Send us a textSaira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech. ...

191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

06 Jun 2023

Contributed by Lukas

Send us a text Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry...

190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

30 May 2023

Contributed by Lukas

Send us a textRichie Jones has experienced both client side and agency life across multiple sectors. Having spent the majority of his career to date b...

189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

23 May 2023

Contributed by Lukas

Send us a text  Jim Oliver founded Create Tailwind in 1988 in Denver, Colorado. Originally, a full-service financial planning firm, Jim and his team ...

188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

16 May 2023

Contributed by Lukas

Send us a text Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the...

187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

09 May 2023

Contributed by Lukas

Send us a text Scott Baradell is a writer and entrepreneur who grew his PR agency Idea Grove, with business generated by its popular blog. Idea Grove ...

186: Transforming BPOs into Profitable Value Centers with Romaine Piper

02 May 2023

Contributed by Lukas

Send us a textRomaine Piper is the Founder and CEO of Call Center Escape - an “Upwork” built for BPO companies. Known for his cross-dimensional ap...

185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

25 Apr 2023

Contributed by Lukas

Send us a textBrad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of product...

184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

18 Apr 2023

Contributed by Lukas

Send us a textRobert Jordan is the CEO of InterimExecs, which matches top executives with companies around the world. Based on research with thousands...

183: The Future of Customer Communication with Matt Swain

11 Apr 2023

Contributed by Lukas

Send us a textMatt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry though...

182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

31 Mar 2023

Contributed by Lukas

Send us a textTim Attinger is Co-founder and President of OvationCXM, with nearly 30 years of executive management experience in financial services, f...

181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

21 Mar 2023

Contributed by Lukas

Send us a textTony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior ...

180: The Importance of Being Responsive with Yanique Grant

07 Mar 2023

Contributed by Lukas

Send us a text Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hi...

179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan

20 Dec 2022

Contributed by Lukas

Send us a textSarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings o...

178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan

13 Dec 2022

Contributed by Lukas

Send us a textRama Sreenivasan is a co-founder and CEO at Blitzz, a live remote video support and inspection platform. Rama has led the company throug...

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

06 Dec 2022

Contributed by Lukas

Send us a textAmanda Ono has spent her career learning to maximize a company's most valuable investment - it's people. Boasting over 20 year...

176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

29 Nov 2022

Contributed by Lukas

Send us a textAndrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew gre...

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

22 Nov 2022

Contributed by Lukas

Send us a textJustin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and work...

174: Business and Leadership Re-Defined with Brad Sugars

25 Oct 2022

Contributed by Lukas

Send us a textBrad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and th...

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

27 Sep 2022

Contributed by Lukas

Send us a textSanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in...

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

30 Aug 2022

Contributed by Lukas

Send us a textArt Harrison is the Co-Founder and Chief Growth Officer at Daylight. He's an experienced entrepreneur and leader with over 20 years...

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

10 Aug 2022

Contributed by Lukas

Send us a textDr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred M...

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

26 Jul 2022

Contributed by Lukas

Send us a textLaura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 ...