Navigating the Customer Experience
Episodes
169: Navigating and Developing a Winning Communications Strategy with Matt Swain
14 Jun 2022
Contributed by Lukas
Send us a text Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best ...
168: Understanding the Importance of the User Experience with Andrew Ou
31 May 2022
Contributed by Lukas
Send us a textAndrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue ...
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
17 May 2022
Contributed by Lukas
Send us a textWe have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, ...
166: The Art of Listening and Gathering Product Feedback with Matt Young
10 May 2022
Contributed by Lukas
Send us a textMatt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the ...
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
03 May 2022
Contributed by Lukas
Send us a textDr. Anna Harrison is a top ranked Digital Technology Advisor, Product Expert and Author. Anna’s work has helped New Zealand's bes...
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
26 Apr 2022
Contributed by Lukas
Send us a text Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps compan...
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
12 Apr 2022
Contributed by Lukas
Send us a textErnie Harker is a creative branding mastermind. He recently published “Your Brand Sucks,” a book that reveals why most companies get...
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
05 Apr 2022
Contributed by Lukas
Send us a textAnyone working with customer journeys will deeply resonate with a struggle to align everyone around a shared understanding of the custom...
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
29 Mar 2022
Contributed by Lukas
Send us a textGadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have u...
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
22 Mar 2022
Contributed by Lukas
Send us a textStuart Leo is the founder and CEO of Waymaker.io – an intelligent business management platform that helps leaders build a better busin...
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
15 Mar 2022
Contributed by Lukas
Send us a textJose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today's fast-growing brands. Jose sets the s...
158: Customer Experience Trends 2022 with Yanique Grant
08 Mar 2022
Contributed by Lukas
Send us a textWelcome to navigating the customer experience, Happy International Women's Day 2022. We have been podcasting for almost 6 years,...
157: Understanding How Your Brain Works to Build A Stronger You and Better Relationships with Adele Spraggon
01 Mar 2022
Contributed by Lukas
Send us a textAdele Spraggon is an award winning author, a thought leader and an international speaker and trainer. She has been awarded 2020, Woman o...
156: How to Achieve and Sustain Customer Success – Formula Explained with Aaron Thompson
04 Jan 2022
Contributed by Lukas
Send us a textAaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a c...
155: How To Use the Amazon Model to Become Design Architects for Your Business with Shaahin Cheyene
29 Dec 2021
Contributed by Lukas
Send us a textDuring the Iranian Revolution of 1978, Shaahin's family had to escape to survive and ended up finally migrating to Los Angeles, Cal...
154: Empowering Employees to Achieve Exponential Growth with Jeff Rosenblum
22 Dec 2021
Contributed by Lukas
Send us a textJeff Rosenblum is a co founder of Questus, a digital advertising agency that has worked with many of the world's most influential b...
153: Building A Strong Human-Centered Emotional Connection with Employees and Customers with Ethan Beute
14 Dec 2021
Contributed by Lukas
Send us a textEthan Beute is the Chief Evangelist at BombBomb and he is a co-author of Rehumanize Your Business and of Human-Centered Communication,...
152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld
30 Nov 2021
Contributed by Lukas
Send us a textFred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and th...
151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss
23 Nov 2021
Contributed by Lukas
Send us a textDan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your...
150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy
16 Nov 2021
Contributed by Lukas
Send us a textNathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America's fastest-growing companies. Fortis prov...
149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing
02 Nov 2021
Contributed by Lukas
Send us a textBecca Ribbing is the author of The Clarity Journal and has been a coach for over a decade. She's on a mission to help people break...
148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root
26 Oct 2021
Contributed by Lukas
Send us a textLucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with c...
147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson
19 Oct 2021
Contributed by Lukas
Send us a textDarin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, pers...
146: How To Be Successful Working From Home with Michael Arnold
12 Oct 2021
Contributed by Lukas
Send us a textMichael Arnold is the author of the book, Slacking Off: A Successful Way to Work from Home and he wrote it especially for those who are...
145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw
05 Oct 2021
Contributed by Lukas
Send us a textJason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experien...