Navigating the Customer Experience

AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson

05 May 2026

Contributed by Lukas

Send us Fan MailIn this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore h...

269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch

03 Mar 2026

Contributed by Lukas

Send a textIn this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Execu...

268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein

17 Feb 2026

Contributed by Lukas

Send a textIn this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful con...

267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg

27 Jan 2026

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strat...

266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek

06 Jan 2026

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, a...

265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

09 Dec 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SL...

264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance

18 Nov 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consu...

263: Empowering Teams and Elevating CX with Jamie Homen

04 Nov 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer expe...

262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX

21 Oct 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the d...

261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan

07 Oct 2025

Contributed by Lukas

Send us a textGreg Logan: The Power of Storytelling – Turning Brands into BlockbustersIn this episode of Navigating the Customer Experience, we are ...

260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience

10 Sep 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, Ne...

259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

26 Aug 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is...

258: Leading CX with Insight, Influence, and Innovation with John McCahan

19 Aug 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Lea...

257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu

05 Aug 2025

Contributed by Lukas

Send us a textIn this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entr...

256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits

24 Jun 2025

Contributed by Lukas

Send us a textIn this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entreprene...

255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski

20 May 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video an...

254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky

13 May 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (...

253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison

06 May 2025

Contributed by Lukas

Send us a textIn this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and a...

252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

29 Apr 2025

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and s...

251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

28 Jan 2025

Contributed by Lukas

Send us a textIn today’s episode of Navigating the Customer Experience with Eitan Koter. Eitan Koter, Co-founder and Co-CEO of Vimmi, has a rich bac...

250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

03 Dec 2024

Contributed by Lukas

Send us a textIn today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is ...

249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

05 Nov 2024

Contributed by Lukas

Send us a textIn this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing cus...

248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

23 Oct 2024

Contributed by Lukas

Send us a textIn today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith ...

247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

15 Oct 2024

Contributed by Lukas

Send us a textIn this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers...

246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

08 Oct 2024

Contributed by Lukas

Send us a textAndrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). H...

245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

03 Oct 2024

Contributed by Lukas

Send us a textIn this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse caree...

244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

25 Sep 2024

Contributed by Lukas

Send us a textMarybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in ...

243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

17 Sep 2024

Contributed by Lukas

Send us a textBob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to...

242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

11 Sep 2024

Contributed by Lukas

Send us a textBarbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically f...

241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

03 Sep 2024

Contributed by Lukas

Send us a textAlan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into...

240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

27 Aug 2024

Contributed by Lukas

Send us a textNeil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior...

239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

20 Aug 2024

Contributed by Lukas

Send us a textDr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering tria...

238: Mastering Software Reliability with Daniel Ruby

13 Aug 2024

Contributed by Lukas

Send us a textDaniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant exp...

237: Empathy and Innovation in Customer Success with Irina Vatafu

07 Aug 2024

Contributed by Lukas

Send us a textIrina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicat...

236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

30 Jul 2024

Contributed by Lukas

Send us a text Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victi...

235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

24 Jul 2024

Contributed by Lukas

Send us a textDebbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, so...

234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

09 Jul 2024

Contributed by Lukas

Send us a textJoel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at th...

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

25 Jun 2024

Contributed by Lukas

Send us a textAlan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    D...

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

18 Jun 2024

Contributed by Lukas

Send us a textVaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Le...

231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

21 May 2024

Contributed by Lukas

Send us a textRobert Scarperi, Bob has been a leader in professional services, SaaS, financial services, ad tech mar tech, and management consulting f...

230: Strategies for Customer Success and Retention with Rachel Stanley

14 May 2024

Contributed by Lukas

Send us a textRachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer ...

229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

23 Apr 2024

Contributed by Lukas

Send us a textJason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business ...

228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

16 Apr 2024

Contributed by Lukas

Send us a textSteve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the w...

227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

09 Apr 2024

Contributed by Lukas

Send us a textDarby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CE...

226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

26 Mar 2024

Contributed by Lukas

Send us a textBarry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platfor...

225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

19 Mar 2024

Contributed by Lukas

Send us a textCynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune G...

224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

12 Mar 2024

Contributed by Lukas

Send us a textSerena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting me...

223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

05 Mar 2024

Contributed by Lukas

Send us a textLen Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible ...

222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

27 Feb 2024

Contributed by Lukas

Send us a textPete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franc...

221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

20 Feb 2024

Contributed by Lukas

Send us a textAli Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experien...

220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

13 Feb 2024

Contributed by Lukas

Send us a text Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global market...

219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

06 Feb 2024

Contributed by Lukas

Send us a textJim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer...

218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

30 Jan 2024

Contributed by Lukas

Send us a textDave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’...

217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

16 Jan 2024

Contributed by Lukas

Send us a textMatt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lectu...

216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe

09 Jan 2024

Contributed by Lukas

Send us a textMichelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author, podcaster and experienced businesswoman. She ...

215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger

03 Jan 2024

Contributed by Lukas

Send us a textJoanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions t...

214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan

19 Dec 2023

Contributed by Lukas

Send us a textLija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she's not helping UserTesting customers und...

213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw

12 Dec 2023

Contributed by Lukas

Send us a textJason S. Bradshaw, at 14 years of age started his first business by 21. He had started and successfully exited 3 separate businesses. In...

212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña

05 Dec 2023

Contributed by Lukas

Send us a textMaggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthc...

211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano

28 Nov 2023

Contributed by Lukas

Send us a textHerb Cogliano leads his own advisory practice leveraging the Scaling of Performance Platform, described in Verne Harnish’s award-winni...

210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

21 Nov 2023

Contributed by Lukas

Send us a text Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare i...

209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

15 Nov 2023

Contributed by Lukas

Send us a text Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare i...

208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

08 Nov 2023

Contributed by Lukas

Send us a textMichelle MacCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professional...

207: Unearthing the Universals in Leadership with Adam Bryant

31 Oct 2023

Contributed by Lukas

Send us a textAdam Bryant is a Senior Managing Director and Partner at the ExCo Group, where he works with hundreds of senior leaders and high-potenti...

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

11 Oct 2023

Contributed by Lukas

Send us a textCJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful tu...

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

03 Oct 2023

Contributed by Lukas

Send us a text Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to es...

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

26 Sep 2023

Contributed by Lukas

Send us a textJosefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and ...

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

19 Sep 2023

Contributed by Lukas

Send us a textAnatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect exampl...

202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

12 Sep 2023

Contributed by Lukas

Send us a text Leslie Pagel is the Chief Evangelist of Authenticx - a conversation analytics company dedicated to improving the way healthcare compani...

201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

29 Aug 2023

Contributed by Lukas

Send us a text Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Gla...

200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

22 Aug 2023

Contributed by Lukas

Send us a text Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodolog...

199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer

15 Aug 2023

Contributed by Lukas

Send us a textRandy Mercer is an omnichannel product content expert with over 15 years of industry experience. He leads 1WorldSync’s global product ...

198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen

08 Aug 2023

Contributed by Lukas

Send us a text Peter Mullen brings more than two decades of marketing leadership to his role as Interactions’ CMO. Previously, he was Senior Vice ...

197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor

02 Aug 2023

Contributed by Lukas

Send us a text Eric Melchor is a mediocre tennis player, Texas, expat living in Romania and Partnerships & Evangelists for OptiMonk. With over 600...

196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory

25 Jul 2023

Contributed by Lukas

Send us a textDeclan Ivory Intercom’s Vice President of Customer Support is an experienced senior leader with a passion for building and developing ...

195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng

04 Jul 2023

Contributed by Lukas

Send us a textNathan Yeung is an experienced marketing strategist with over 10 plus years of expertise in advising B2B businesses. Throughout his care...

194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards

28 Jun 2023

Contributed by Lukas

Send us a textRich Edwards is the CEO of Mindspan Systems, helping community financial institutions transform themselves with data driven strategies a...

193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay

20 Jun 2023

Contributed by Lukas

Send us a textJohn Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: “Be The Lifeguard of Your Own Life” has ove...

192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja

13 Jun 2023

Contributed by Lukas

Send us a textSaira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech. ...

191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

06 Jun 2023

Contributed by Lukas

Send us a text Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry...

190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

30 May 2023

Contributed by Lukas

Send us a textRichie Jones has experienced both client side and agency life across multiple sectors. Having spent the majority of his career to date b...

189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

23 May 2023

Contributed by Lukas

Send us a text  Jim Oliver founded Create Tailwind in 1988 in Denver, Colorado. Originally, a full-service financial planning firm, Jim and his team ...

188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

16 May 2023

Contributed by Lukas

Send us a text Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the...

187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

09 May 2023

Contributed by Lukas

Send us a text Scott Baradell is a writer and entrepreneur who grew his PR agency Idea Grove, with business generated by its popular blog. Idea Grove ...

186: Transforming BPOs into Profitable Value Centers with Romaine Piper

02 May 2023

Contributed by Lukas

Send us a textRomaine Piper is the Founder and CEO of Call Center Escape - an “Upwork” built for BPO companies. Known for his cross-dimensional ap...

185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

25 Apr 2023

Contributed by Lukas

Send us a textBrad Hawkins has been with ServicePower:Field Service Software since 2004, where he currently serves as Senior Vice President of product...

184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

18 Apr 2023

Contributed by Lukas

Send us a textRobert Jordan is the CEO of InterimExecs, which matches top executives with companies around the world. Based on research with thousands...

183: The Future of Customer Communication with Matt Swain

11 Apr 2023

Contributed by Lukas

Send us a textMatt Swain is Head of Communications Insights & Experience at Broadridge. He is a recognized Customer Communications industry though...

182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

31 Mar 2023

Contributed by Lukas

Send us a textTim Attinger is Co-founder and President of OvationCXM, with nearly 30 years of executive management experience in financial services, f...

181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

21 Mar 2023

Contributed by Lukas

Send us a textTony Sternberg is the CEO and Co-Founder at ProsperStack, a platform that helps subscription businesses with automated retention. Prior ...

180: The Importance of Being Responsive with Yanique Grant

07 Mar 2023

Contributed by Lukas

Send us a text Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hi...

179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan

20 Dec 2022

Contributed by Lukas

Send us a textSarah Diegnan is ChartHop’s VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings o...

178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan

13 Dec 2022

Contributed by Lukas

Send us a textRama Sreenivasan is a co-founder and CEO at Blitzz, a live remote video support and inspection platform. Rama has led the company throug...

177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

06 Dec 2022

Contributed by Lukas

Send us a textAmanda Ono has spent her career learning to maximize a company's most valuable investment - it's people. Boasting over 20 year...

176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

29 Nov 2022

Contributed by Lukas

Send us a textAndrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated industry. Andrew gre...

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

22 Nov 2022

Contributed by Lukas

Send us a textJustin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and work...

174: Business and Leadership Re-Defined with Brad Sugars

25 Oct 2022

Contributed by Lukas

Send us a textBrad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and th...

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

27 Sep 2022

Contributed by Lukas

Send us a textSanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in...

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

30 Aug 2022

Contributed by Lukas

Send us a textArt Harrison is the Co-Founder and Chief Growth Officer at Daylight. He's an experienced entrepreneur and leader with over 20 years...

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

10 Aug 2022

Contributed by Lukas

Send us a textDr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred M...