Joshua Sperber, "Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace" (Lexington, 2019)

episode

New Books in Communications not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

More from New Books in Communications

Terry Kirby, "The Newsmongers: A History of Tabloid Journalism" (Reaktion Books, 2024) 51 min · 20 Dec 2025

Leo R. Chavez, "The Latino Threat: How Alarmist Rhetoric Misrepresents Immigrants, Citizens, and the Nation" (Stanford UP, 2025) 1h 11m · 20 Dec 2025

All episodes from New Books in Communications →

Report any issue

Source

Recorded16 Dec 2019

Publisherfeeds.megaphone.fm

Handlerec:4673727

Show notes

In Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace (Lexington Books, 2019), Joshua Sperber analyzes online consumer management, a practice in which customers monitor, report on, and—sometimes unwittingly—discipline workers through writing and posting online reviews. Sperber uses case studies of the websites Yelp and Rate My Professors (RMP), to explore how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors. Rebekah Buchanan is an Assistant Professor of English at Western Illinois University. Her work examines the role of narrative–both analog and digitalin peoples lives. She is interested in how personal narratives produced in alternative spaces create sites that challenge traditionally accepted public narratives. She researches zines, zine writers and the influence of music subcultures and fandom on writers and narratives. You can find more about her on her website, follow her on Twitter @rj_buchanan or email her at [email protected]. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.