In this episode of Richard Lucas on Entrepreneurship and Leadership, Richard speaks with Nick Coutts — a visionary entrepreneur who reshaped Portugal’s fitness landscape and continues to push the boundaries of innovation and excellence. With over 27 years in the industry, from expanding Holmes Place across Europe to founding Fitness Hut — Portugal’s largest low‑cost gym chain — Nick brings a deep understanding of what drives customer loyalty and business success. He believes great fitness businesses are built not just on equipment or branding, but on people. Every Fitness Hut manager has hands‑on experience as a fitness coach, ensuring real insight into what members need and how to deliver it. Nick shares how attention to detail — from gym cleanliness to staff engagement — defines the member experience. In his view, every “hello” from staff counts, and every ignored client is a missed opportunity. He also stresses the power of a well‑executed pre‑sales strategy: generating momentum and revenue before opening the doors is the key to sustainable growth. Looking ahead, Nick reveals plans for a new disruptive gym model in Portugal — affordable, convenient, and committed to a people‑first culture and how he plans to open 30/year & exit @ 100… leaving “meat on the bone” for the buyer to continue growing towards the 300 capacity that’s identified His approach is a reminder that true leadership means investing in talent, empowering teams, and never losing sight of the customer. Links Nick’s Linkedin Holmes Place Fitness Hub exit to Viva Gym Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

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“What did the council decide on item 42?” — answered with the speaker and the moment.