What actually works to avoid violent outcomes when someone is armed, emotional, and on the edge? I talk with former FBI chief hostage negotiator Gary Noesner, author of Stalling for Time, about the psychology of high-stakes crisis situations — including lessons from Waco (part of which he was present for) and other cases Gary explains the “paradox of power” (why pushing aggressively often backfires), and why most so-called hostage situations are really emotional crises, not bargaining contests. We also discuss the limits of reading body language and behavior, the power of active listening, and the importance of tone of voice and how you phrase things. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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