[130] While some are born to take on challenges and go for gold at every given opportunity, most people will do their best to perform but need guidance and defined goals. Despite this well-known fact, staff targets get a bad rap: they don't work, or they're too much effort to manage. Even from the employee's perspective, there's often a pushback. A shift in how to approach them can solve all of that. If what you're saying to your staff looks anything like this: "I need you to do this and reach these numbers by x, without any support whatsoever," it's no wonder things aren't working. Featuring Sean O'Sullivan (Phorest Education Manager), this week's episode focuses on all things staff targets: how to set and manage them, get employee buy-in as well as encourage team collaboration. Links: Sign up for #SalonRetailWeek, a free 7-day challenge to help you boost your retail sales Save your spot on David Barnett's three-step salon retail technique webinar (September 2nd, 2019) Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019) Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland Book a free 15-30 minute consultation on The Salon Mentorship Hub This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show! Leave a Rating & Review: http://bit.ly/phorestfm Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

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“What did the council decide on item 42?” — answered with the speaker and the moment.