PhorestFM: Building a Stronger Industry, Together
Episodes
January Monthly Round-up
29 Jan 2018
Contributed by Lukas
[060] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of January. Also on the show...
Reviewing Your Salon’s Business Strategy: From Reports to Results (Live Panel Discussion)
22 Jan 2018
Contributed by Lukas
[059] For the very first time in Phorest FM’s history, today’s episode is a pre-recorded show which took place in front of a live audience on the ...
MJ Deziel on Building a Mobile B2B2C Business in the Hair & Beauty Industry
15 Jan 2018
Contributed by Lukas
[058] On this week's episode, Killian and Zoe welcome Montreal-based hairstylist MJ Déziel to the show. Since graduating from "L'école des métie...
Steve Martin and Tabatha Coffey on Salon Success (Live From the Summit)
08 Jan 2018
Contributed by Lukas
[057] Now in its fourth year, the Salon Owners Summit has become one of the most talked about event in the hair and beauty industries in Europe as wel...
December Monthly Round-up
18 Dec 2017
Contributed by Lukas
[056] Typically, every last episode of the month is dedicated to a round-up of what's happened in the previous 30 odd days. However, this week's episo...
Helen Devenney on Salon No-Shows and Customer Service Standards
12 Dec 2017
Contributed by Lukas
[055] This week on the show, Killian and Zoe invite industry expert Helen Devenney to discuss the frustration caused by no-shows at this time of the y...
Chris Brennan on Last-Minute Christmas Marketing for Salons and Spas
04 Dec 2017
Contributed by Lukas
[054] It's that time of the year again! Say hello to the first week of December and the final stretch for Christmas marketing. This week, Killian and...
November Monthly Round-up
28 Nov 2017
Contributed by Lukas
[053] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of November. From the most p...
David Barnett on Setting Yourself up for a Successful Retail Holiday Season
20 Nov 2017
Contributed by Lukas
[052] On this week's episode, Killian and Zoe welcome salon coach David Barnett of The High Performance Stylist to the show. Very passionate about gr...
Salon Marketing & Finances: Black Friday Campaigns, Social Media Tools and Tax Inspections
13 Nov 2017
Contributed by Lukas
[051] On this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs....
Michelle Bolger on Maternity Leave, Holiday Entitlement & Social Media
07 Nov 2017
Contributed by Lukas
[050] For the 50th episode of Phorest FM, Killian and Zoe welcome back to the show a regular Phorest Blog contributor who was also featured on the ve...
October Monthly Round-up
30 Oct 2017
Contributed by Lukas
[049] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of October, while also taki...
Jennie Lawson on Building the UK’s First Eco-Innovative Salon
23 Oct 2017
Contributed by Lukas
[048] This week on Phorest FM, Killian and Zoe interview salon owner Jennie Lawson from Mimosa Beauty, in Chelmsford, UK. Scuba diver on her days off...
Scaling Up: Building a Successful Salon & Opening a Second Location
16 Oct 2017
Contributed by Lukas
[047] On this episode of Phorest FM, Zoe takes over the hosting duty as Killian is off for the week. As it's a mid-month blog episode, she will tackle...
Sam Pearce on the Current Recruitment Crisis in the Hair and Beauty Industry
09 Oct 2017
Contributed by Lukas
[046] On this week’s Phorest FM episode, Killian and Zoe interview salon owner Sam Pearce from The Potting Shed Spa in Batley, West Yorkshire. Sam s...
Valerie Delforge on the Salon Manager Development Webinar Series
02 Oct 2017
Contributed by Lukas
[045] This week on Phorest FM it's all about announcements, keeping you updated with the tradeshows Phorest Salon Software will be at, new releases, e...
September Monthly Round-up
25 Sep 2017
Contributed by Lukas
[044] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of September. From the most ...
Alan Stewart on the Importance of Online Bookings and Embracing Technology
18 Sep 2017
Contributed by Lukas
[043] On this week’s Phorest FM episode, Killian and Zoe interview salon owner Alan Stewart, from Rainbow Room International; Scotland’s largest s...
Salon Marketing & Customer Service: Ways to Save Money & Wow Clients Over the Phone
11 Sep 2017
Contributed by Lukas
[042] This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss recent blog topics! They'll also announce Phorest Salon...
#30Days2Grow: Lilac Miller on Her Salon’s Experience & Results
05 Sep 2017
Contributed by Lukas
[041] On this week’s Phorest FM episode, Killian and Zoe interview #30Days2Grow participant and winner of the 'Share Your Experience' contest Lilac ...
August Monthly Round-up
28 Aug 2017
Contributed by Lukas
[040] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the month. From the most popul...
Richard McCabe on Building a Salon Culture & Systemising Business Operations
21 Aug 2017
Contributed by Lukas
[039] On this week's Phorest FM episode, Killian and Zoe interview iSalon Coach Richard McCabe, a highly motivated salon business coach who has a prov...
Salon Success: Daily Habits for a Happier Life & Charging a Premium for Your Services
14 Aug 2017
Contributed by Lukas
[038] This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss recent blog topics! As usual, the show is topped off ...
Frank Di Lusso on the Benefits of Having an Effective Salon Loyalty System
08 Aug 2017
Contributed by Lukas
[037] On this week's Phorest FM episode, Killian and Zoe interview Frank Di Lusso of Frank Di Lusso Hair, a multi-award winning hair salon for creativ...
July Monthly Round-up
31 Jul 2017
Contributed by Lukas
[036] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From ...
Salon Marketing: Using the Client Experience Award to Increase Bookings & the Importance of Storytelling
24 Jul 2017
Contributed by Lukas
[035] This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss blog topics and welcome Phorest Salon Software's Cont...
John DiJulius on Delivering Outstanding Customer Service in Salons & Spas
17 Jul 2017
Contributed by Lukas
On this week’s Phorest FM episode, Killian and Zoe welcome back Ronan Perceval, CEO of Phorest Salon Software to lead an insightful interview with k...
Sarah McEvoy & Aoife Kelly-Cooney on Charity Initiatives and Giving Back to the Community
10 Jul 2017
Contributed by Lukas
[033] This week's episode of Phorest FM is all about giving back to your community. Killian and Zoe are joined by the Phorest Salon Software’s Chari...
#30Days2Grow: Interview With Ellen Kavanagh (Live Video Commentary)
03 Jul 2017
Contributed by Lukas
[032] On this week’s Phorest FM episode, Killian and Zoe go back on a video interview led by Phorest Salon Software CEO Ronan Perceval with guest El...
June Monthly Round-up
26 Jun 2017
Contributed by Lukas
[031] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From ...
Louis Grenier on Humanising Your Brand Through Marketing
19 Jun 2017
Contributed by Lukas
[030] On this week's Phorest FM episode, Killian and Zoe once again welcome Louis Grenier, who was also on the show for episode 24. Louis Grenier is a...
Industry Announcements: The Phorest Client Experience Award & the #30Days2Grow Salon Challenge
12 Jun 2017
Contributed by Lukas
[029] This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss blog topics and announce some great news! Guests includ...
Kristina Malone on Delivering Excellent Customer Service & Experience
06 Jun 2017
Contributed by Lukas
[028] On this week's Phorest FM episode, Killian and Zoe interview Kristina Malone, Salon Manager at Waxperts - Dublin's multi-award winning, most lu...
May Monthly Round-up
31 May 2017
Contributed by Lukas
[027] Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From ...
Phil Jackson on Using Email Marketing in the Hair, Beauty & Spa Industry
22 May 2017
Contributed by Lukas
[026] On this week's Phorest FM episode, Killian and Zoe interview Phil Jackson, an award-winning salon owner, industry mentor, speaker and author of ...
Salon Marketing & Management: Loyalty Programs That Actually Add Value and Handling Layoff Rumours
15 May 2017
Contributed by Lukas
[025] This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss a few blog topics. As usual, the show is topped off w...
Louis Grenier on the Art of Effective Marketing Focus
09 May 2017
Contributed by Lukas
[024] New format! Based on recent recommendations, Phorest FM is now going to focus on interviewing different personalities every week and keep the bl...
Graham Kent on Giving Back to the Community & Raising Money With Hair Shows
25 Apr 2017
Contributed by Lukas
[023] After a well-deserved Easter Holiday break, Killian and Zoe discuss two recent topics from the Phorest Blog: Marketing To Mature Hair And Beauty...
Alex Quinn & Aoife Kelly-Cooney on Their Experiences Working in a Salon for a Day
10 Apr 2017
Contributed by Lukas
[022] On this week's Phorest FM episode, Killian and Zoe bring in Alex Quinn & Aoife Kelly-Cooney from the Phorest Marketing team to discuss the day t...
March Monthly Round-up
03 Apr 2017
Contributed by Lukas
[021] This week on Phorest FM, Killian and Zoe discuss everything that's happened within the last month and present some fun and lively Spring and Eas...
Salon Management: Client Data Protection & One-To-One Staff Meetings
27 Mar 2017
Contributed by Lukas
[020] This week on Phorest FM, Killian and Zoe kick off the show by discussing three surefire ways to prevent staff from stealing salon client details...
Salon Marketing: Phorest Subscriber Mail & April Promo Ideas
20 Mar 2017
Contributed by Lukas
[019] This week on the show, Zoe improvises herself as host while Killian enjoys the beautiful city of Brussels. For the occasion, Phorest subscriber...
Salon Marketing: Boosting Your Instagram’s Engagement Rate & Phorest’s New Ebook
13 Mar 2017
Contributed by Lukas
[018] On Phorest FM this week, your co-hosting duo has prepared a shorter episode. Zoe chats about 10 ways to boost social engagement on Instagram whi...
Alex Quinn on the Latest Non-client Industry Event: The Salon Management Sessions
06 Mar 2017
Contributed by Lukas
[017] On Phorest FM this week, your usual co-hosting duo discusses Dale Carnegie's classic book: 'How To Win Friends & Influence People' and how salon...
February Monthly Round-up
27 Feb 2017
Contributed by Lukas
[016] In this week's episode of your Salon Owner's Podcast, Killian and Zoe bring back Phorest's CEO Ronan Perceval to chat about his one-day salon w...
Michelle Bolger on the Ins & Outs of Online Defamation
20 Feb 2017
Contributed by Lukas
[015] This week on your Salon Owner's Podcast, Killian and Zoe bring kick off the show with a discussion about online defamation with guest blogger ...
Valerie Delforge on Managing Employees Dating in the Workplace
13 Feb 2017
Contributed by Lukas
[014] This week on your Salon Owner's Podcast, Killian and Zoe bring kick off the show with Sinead Caroll, giving some pointers on hosting salon eve...
Barry Quinn on Tips for Building a Successful Loyalty Program
06 Feb 2017
Contributed by Lukas
[013] This week on your Phorest FM, Killian and Zoe kick off the show with some hair removal marketing campaign ideas. Then, the duo invites Barry Qui...
January Monthly Round-up
30 Jan 2017
Contributed by Lukas
[012] This week on Phorest FM, Killian and Zoe discuss everything that's happened within the last month and interview special guest Christopher Brenna...
Helen Devenney on How Salon Meetings Impact Staff Motivation
23 Jan 2017
Contributed by Lukas
[011] This week on Phorest FM, Killian and Zoe bring kick off the show with some pointers on how to get more reviews on your salon/spa's Facebook p...
Salon Marketing: The Importance of Monitoring Your Online Reputation
16 Jan 2017
Contributed by Lukas
[010] This week on Phorest FM, Killian and Zoe discuss the ins and outs of monitoring and managing your salon's online reputation. The show is topped ...
Andy Bounds on Communication and Caring for the “Afters” (Live From the Summit)
11 Jan 2017
Contributed by Lukas
[009] This week on Phorest FM, Killian and Zoe are live from the Salon Owners Summit 2017 at The Shelbourne, in Dublin City Center. Expect a recap of...
Luke Fitzgerald on Tips for Getting Your Salon’s Website Ranking Higher in Google
16 Dec 2016
Contributed by Lukas
[008] For 2016's last episode, Killian and Zoe go through this week's blogs, starting off with how to 'Add Fizz To Your Marketing With A Festive Salo...
Alex Quinn on the Salon Owners Summit 2017, This Year’s Most Anticipated Events
08 Dec 2016
Contributed by Lukas
[007] In this episode of Phorest FM Killian and Zoe go through the week's blogs, starting off with 'Tips To Raise Your Salon Prices Without Losing Cli...
December Monthly Round-up
06 Dec 2016
Contributed by Lukas
[006] This week on Phorest FM, Killian and Zoe recap on everything that went on throughout the month. They go through this week's blogs, 'Which Call...
Valerie Delforge on the Ins & Outs of Writing a Salon/Spa Procedure Manual
06 Dec 2016
Contributed by Lukas
[005] This week, your co-hosting duo brings in Phorest's main Salon Smartphone App Man Shane Dolan to answer some unanswered questions about the diffe...
SMS Marketing, the Beauty Habits of New Yorkers & Xmas Decor Ideas
06 Dec 2016
Contributed by Lukas
[004] This week's episode covers the latest Phorest Salon Software SMS Updates with SMS advisors Niamh Greaney & Luke Doolin, and looks at a few m...
Salon Marketing Mistakes & Black Friday Campaign Ideas
06 Dec 2016
Contributed by Lukas
[003] With Black Friday just around the corner, this week's episode features Phorest Salon Software VP of Marketing Connor Keppel to discuss common sa...
Discussing the Attitude of Gratitude Loyalty Scheme & the Art of Writing Press Releases
05 Dec 2016
Contributed by Lukas
[002] Phorest's Attitude of Gratitude loyalty scheme is back and to discuss it more detail, this week's episode features Loyalty Manager, Justin Fiddy...
Discussing Salon Employee Theft, Snapchat & Different Marketing Ideas
05 Dec 2016
Contributed by Lukas
[001] Welcome to Phorest FM, the Salon Owner's Podcast! We're so glad you're here for the start of this show. To kick things off, this week's episode ...