PhorestFM: Building a Stronger Industry, Together
Episodes
Dawn Bradley on Setting Healthy Back to Work Boundaries
20 Apr 2020
Contributed by Lukas
[160] "If you are a hairstylist, sleep now â because when this is all over you better have your doors open 24/7 for the amount of un-groomed, boxed ...
The Irish Hairdressers Federation & The Hair and Beauty Charity: Helping Industry Professionals in Need
13 Apr 2020
Contributed by Lukas
[159] Thereâs a lot to be said about having a strong community and support system. In both business and in life, you need trusted people to rely on ...
Ronan Perceval on Facing the Current Crisis & Making Money While Your Salon Is Closed
06 Apr 2020
Contributed by Lukas
[158] Something to keep in mind about the COVID-19 crisis is that salons and spas are going to be really busy when it all ends. The biggest concern ri...
Joe Bolger on Employment Law Tips for Getting Salons Through the COVID-19 Crisis
30 Mar 2020
Contributed by Lukas
[157]Â In Ireland & the UK, salons and spas have been forced to close as a result of government measures to overcome the spread of the novel coronavir...
Millie Kendall MBE on Future-Proofing Your Brand Through Reputation, Education & Innovation
23 Mar 2020
Contributed by Lukas
[156]Â With every new decade comes new challenges, and to discuss some of the beauty industryâs â gig economy, inclusivity, diversity, etc. â wa...
Dom Lehane on What Hosting the âHow to Cut Itâ Podcast Has Taught Him About Success
16 Mar 2020
Contributed by Lukas
[155] Success, a lot like values, is defined differently by every one of us. Have you ever stopped to think about what it meant to you? Is it overcomi...
Chris Moody on Helping Those Who Educate to Reach and Impact More People
09 Mar 2020
Contributed by Lukas
[154] If teaching is a skill, then teaching can be taught. Featuring Redken Artist and teacher training specialist Chris Moody (@chrismoodyhair), t...
#KindSalons: Encouraging Safe & Positive Spaces by Giving Precedence to Kindness
02 Mar 2020
Contributed by Lukas
[153]Â Mental health disorders are among the leading causes of ill-health and disability worldwide; and sometimes, the people with the biggest smiles ...
February Monthly Round-up
24 Feb 2020
Contributed by Lukas
[152] Did you miss an episode this month? Catch up on everything that's happened in February with Killian and Zoe's round-up. On the agenda: product a...
Josh Hafetz on Motivation and Unleashing Employee Peak Performance
17 Feb 2020
Contributed by Lukas
[151]Â If you're a salon or spa owner who finds it hard to keep staff engaged and motivated in their work, you're not alone. A recent survey Phorest h...
Marcus Allen on Facing Challenges & Thinking Creatively About Your Salon Business
10 Feb 2020
Contributed by Lukas
[150] Often described as "thinking outside the box", creative thinking is what drives innovation and progress. Seeing situations from a different pers...
The Hair Aid Global Cut-A-Thon: Changing the World One Haircut at a Time
03 Feb 2020
Contributed by Lukas
[149]Â Since its inception in 2010, Australian-based Hair Aid works globally with volunteer hairdressers to provide free haircutting training for peop...
January Monthly Round-up
27 Jan 2020
Contributed by Lukas
[148] Did you miss an episode this month? Catch up on everything that's happened in January with Killian and Zoe's round-up. On the agenda: product an...
Llewelyn & Samuel Thomas-Wood on Scaling Your Business With Retail Ecommerce
20 Jan 2020
Contributed by Lukas
[147] With the right formula, retail is a scalable and profitable way to add revenue to your business without needing to hire more employees. Featurin...
Pamela Laird, Jamie Dana & Ken Picton: Seeing Your Salon With 2020 Vision (Live From the Summit)
13 Jan 2020
Contributed by Lukas
[146] Phorestâs Salon Owner's Summit 2020Â is Europe's largest and most prestigious milestone on that very adventure for salon owners who share on...
The Most Popular Phorest FM Episodes of 2019
23 Dec 2019
Contributed by Lukas
[145] The year 2019, done & dusted! We're talking over 30 hours of building a community through educational and inspiring stories and conversations, ...
The Most Popular Phorest Blog Articles of 2019
16 Dec 2019
Contributed by Lukas
[144] The Phorest Blog: your trusted resources for all the latest salon marketing & management tips, trends & best practices. In this episode, Killian...
Phorestâs 2019 Year in Retrospect: A Discussion With Ronan Perceval & Barry Quinn
09 Dec 2019
Contributed by Lukas
[143]Â Another year essentially done and dusted! In this episode, Killian and Zoe welcome back to the show Phorest Salon Software CEO, Ronan Perceval,...
Dr SeĂĄn Williams on Hairdressing & Its Cultural History From the 18th Century Onwards
02 Dec 2019
Contributed by Lukas
[142] We rarely stop to think about where traditions and professions come from. Be that as it may, history can help us discover how some human experie...
November Monthly Round-up
25 Nov 2019
Contributed by Lukas
[141] Did you miss an episode this month? Catch up on everything that's happened in November with Killian and Zoe's round-up. On the agenda: the usual...
Ronit Enos on Financial Literacy & Changing Salonsâ Money Stories
18 Nov 2019
Contributed by Lukas
[140] Money is great, right? Making lots of money is even better, right? But let's ask ourselves why. Why do we want more money? Like it or not, money...
Live From the #SalonSummit Roadshow: Engineering Tomorrowâs Growth, Today
04 Nov 2019
Contributed by Lukas
[139] After a first successful stop in Chicago earlier in the year, the Salon Owners Summit Roadshow has made its second stop in Philadelphia, home to...
October Monthly Round-up
28 Oct 2019
Contributed by Lukas
[138] Did you miss an episode this month? Catch up on everything that's happened in October with Killian and Zoe's round-up. On the agenda: product up...
Shauna OâHalloran on Getting Your Profile And/or Work Noticed by Print & Digital Media Companies
21 Oct 2019
Contributed by Lukas
[137] As kids, we're told to shoot for the moon. That should we miss, we'd land among the stars. This episode is exactly about that: finding out what ...
Angela Anderson on Connecting With Your Audience Using Social Media Storytelling
14 Oct 2019
Contributed by Lukas
[136]Â You've captured the perfect angle, the background is clean, and the photo is ready to go up on social media. Now it's time to write your captio...
Joshua Howard & Andrew Best on Increasing Profitability and Making Every Drop of Color Count
07 Oct 2019
Contributed by Lukas
[135] Running a successful hair colouring salon presents many challenges, and other than the normal day-to-day struggles, there are two well-known and...
September Monthly Round-up
30 Sep 2019
Contributed by Lukas
[134] Did you miss an episode this month? Catch up on everything that's happened in September with Killian and Zoe's round-up. On the agenda: product ...
Antony Whitaker on Expanding Your Salon or Spa Business
16 Sep 2019
Contributed by Lukas
[133] Opportunity often comes knocking at your door when you least expect it. Sometimes though, it's all about creating that right opportunity instead...
Jay Williams on Emotional Intelligence as a Competitive Differentiator
09 Sep 2019
Contributed by Lukas
[132] People weren't actively buying on Amazon ten years ago. We weren't streaming our movies at home, nor were we getting our groceries delivered. We...
August Monthly Round-up
26 Aug 2019
Contributed by Lukas
[131] Did you miss an episode this month? Catch up on everything that's happened in August with Killian and Zoe's round-up. On the agenda: new Phorest...
Sean OâSullivan on Setting & Managing Salon Staff Targets
19 Aug 2019
Contributed by Lukas
[130] While some are born to take on challenges and go for gold at every given opportunity, most people will do their best to perform but need guidanc...
Tamara Shaw on the 7 Steps of Highly Effective Salon & Spa Customer Journeys
12 Aug 2019
Contributed by Lukas
[129] If you were asked to detail the seven crucial steps in a salon or spa's customer journey, would you be able to nail all of them down? Are you so...
The #SalonSummit Roadshow to Stop In Philly: Chats With Ashley Toliver-Williams & Sinead Carroll
05 Aug 2019
Contributed by Lukas
[128] Earlier this year, the Salon Owners Summit Roadshow saw its official United States debut in Chicago, Illinois. Following its massive success, w...
July Monthly Round-up
29 Jul 2019
Contributed by Lukas
[127]Â Did you miss an episode this month? Catch up on everything that's happened in July with Killian and Zoe's round-up. On the agenda: a look into ...
Billy Rickman on the Mindset of the New Age Salonpreneur
22 Jul 2019
Contributed by Lukas
[126]Â You have two salon owners. One who works 40 hrs/week in the salon, servicing clients, trying to look after the team as well as all the other in...
Prof. Denise Baden on Sustainability & Motivating Eco-Friendly Behaviours in the Salon Industry
15 Jul 2019
Contributed by Lukas
[125]Â With the damage to our environment and the increase of plastic waste an ever growing concern, becoming more knowledgeable about the products we...
Rachel Ringwood on Breaking the Barrier of Mental, Physical & Spiritual Health as a Hairstylist
08 Jul 2019
Contributed by Lukas
[124] According to Gary Vaynerchukâs definition of the word, hustling is putting every minute and all your effort into achieving the goal at hand. ...
David Linde & Gayle Fulbright on Online Reputation Management & Playing Nice With Yelp!
01 Jul 2019
Contributed by Lukas
[123] Reviews on Facebook, Google and Yelp! can be your salonâs best friend or worst nightmare. Featuring guests Gayle Fulbright and David Linde...
June Monthly Round-up
24 Jun 2019
Contributed by Lukas
[122]Â Did you miss an episode this month? Catch up on everything that's happened in June with Killian and Zoe's round-up. On the agenda:Â Phorest Sal...
Workforce Ready: Defining Your Career Path
17 Jun 2019
Contributed by Lukas
[121]Â When you're out of school and ready to tackle the world of employment, it can be hard to make sense of the path ahead. Eventually, things do fa...
Switching Salon Software: Insider Tips for a Seamless Transition
10 Jun 2019
Contributed by Lukas
[120] For many, opening a salon is a thrilling, yet scary experience. After a while though, once the wheels are in motion, habits start forming. After...
Amanda Olusanya on Developing Individual Greatness & Retaining Top Performers
03 Jun 2019
Contributed by Lukas
[119] Top performers: you can always count on them to get things done and exceed expectations. Unfortunately, they also tend to be the first to walk ...
May Monthly Round-up
27 May 2019
Contributed by Lukas
[118] Did you miss an episode this month? Catch up on everything that's happened in May with Killian and Zoe's round-up. On the agenda:Â Phorest Salon...
Emma Simmons on Teamwork as a Key Factor for Success in Salon 54âs #30Days2Grow Results
20 May 2019
Contributed by Lukas
[117] This week on the show, Killian and Zoe discuss the power of teamwork with Emma Simmons, owner of multi-award winning Salon 54 in Thirsk, North ...
Jay Williams on the Difference Between Satisfied & Loyal Clients, and Why It Matters
13 May 2019
Contributed by Lukas
[116] When we frame an idea, a problem, or an opportunity, we are choosing our perspective. Look at a "glass as half-empty," and we start conserving a...
Charlotte Bradshaw & Leslie Healy on the Power of Networking
06 May 2019
Contributed by Lukas
[115] Networking has long been recognised for its many benefits in the business world. It has the power to help you build awareness of your products ...
April Monthly Round-up
29 Apr 2019
Contributed by Lukas
[114] Did you miss an episode this month? Catch up on everything that's happened in April with Killian and Zoe's round-up. On the agenda:Â Phorest's l...
Live From the #SalonSummit Roadshow: Building Sustainable Businesses
22 Apr 2019
Contributed by Lukas
[113] Known as one of the most prestigious and talked about events in the hair & beauty industry for bringing salon owners and their teams together wi...
Steve Gomez on Interdependent Leadership & Holding Empowering Meetings
15 Apr 2019
Contributed by Lukas
[112] Steve Gomez is recognised as one of the top business systems experts in the beauty and wellness industry. With over 24 years of business coachin...
Kati Whitledge on Creating Digital Sales Funnels to Drive New Clients to Your Salon
08 Apr 2019
Contributed by Lukas
[111] Companies outside of the beauty industry are spending millions of dollars on digital sales funnel processes to capture new leads that will turn ...
Katie Lowndes on the ABCâs of Hosting a Successful Salon Retail Event
01 Apr 2019
Contributed by Lukas
[110] When it comes to hosting a salon retail demo we picture incredibly well-displayed merchandise accompanied by free wine, canapés, live music and...
March Monthly Round-up
25 Mar 2019
Contributed by Lukas
[109] Did you miss an episode this month? Catch up on everything that's happened in March with Killian and Zoe's round-up. On the agenda: Phorest's la...
Ryan Power on Using the Blurred Lines Between Personal & Business Personas as a Marketing Advantage
18 Mar 2019
Contributed by Lukas
[108] Just as the world wide web celebrates its 30th birthday, we, as users, are becoming more aware of online privacy. We're also increasingly wary o...
Steve Gomez on Listening to What Your Salonâs Numbers Are Telling You & Coaching Accordingly
11 Mar 2019
Contributed by Lukas
[107] As a coach, Steve Gomez supports salon professionals to create breakthrough results when it comes to growing their sales, client base and profit...
February Monthly Round-up
25 Feb 2019
Contributed by Lukas
[106] Did you miss an episode this month? Catch up on everything that's happened in February with Killian and Zoe's round-up. Expect an exciting annou...
Ronan Perceval & Nuala Maguire on How Rebooking SMS Prompts Help Retain an Extra 6% Clients
18 Feb 2019
Contributed by Lukas
[105] Rebooking has a massive impact on salons and spasâ client loyalty. Unfortunately, not every client is always ready to pencil in a new appoint...
Sinead Carroll & Jay Williams on the Salon Owners Summit Roadshow, Building Trust & Leaving Your Mark
11 Feb 2019
Contributed by Lukas
[104] Known as one of the most prestigious and talked about events in the hair & beauty industry in Europe, the Salon Owners Summit will leave its ho...
Phil Jackson on Using Facebook Messenger to Drive Conversations With Salon Clients
04 Feb 2019
Contributed by Lukas
[103] It was the year 2008 when Facebook introduced instant messaging. Today, 60 million businesses use Facebook Messenger to connect with their clien...
January Monthly Round-up
28 Jan 2019
Contributed by Lukas
[102] Did you miss an episode this month? Catch up on everything that's happened in January with Killian and Zoe's round-up. Expect exciting announcem...
Lessons From Over 20 Years of Salon Marketing (Live Panel Discussion)
21 Jan 2019
Contributed by Lukas
[101] After last year's hugely successful live recording of a Phorest FM episode at "Inside Phorest" (a Summit attendees exclusive event hosted at Pho...
Jo Fairley, Ryan Holiday & Christina Kreitel on Powering up (Live From the Summit)
14 Jan 2019
Contributed by Lukas
[100] To quote Stacey Soble of Salon Today magazine, "approximately 600 salon owners and managers kicked off the New Year with a powerful day of busi...
The Most Popular Phorest FM Episodes of 2018
31 Dec 2018
Contributed by Lukas
[099] The year 2018, done & dusted! What a year full of surprises and good news. It started strong with the podcast getting nominated and winning Silv...
The Most Popular Phorest Blog Articles of 2018
24 Dec 2018
Contributed by Lukas
[098]Â The Phorest Blog: your trusted resources for all the latest salon marketing & management tips, trends & best practices. This week on the show, ...
Phorestâs 2018 Year in Retrospect: A Discussion With Ronan Perceval & Rob Norton
24 Dec 2018
Contributed by Lukas
[097]Â Another year essentially done and dusted! It feels like 2018 has come and gone in the blink of an eye. What a year it's been. In this episode, ...
Louis Grenier on Using Customer Feedback as an Opportunity for Growth
17 Dec 2018
Contributed by Lukas
[096] "At the heart of receiving feedback is a clash of two core human needs. Weâre wired to enjoy learning and growing [...] but human beings also ...
BrĂd Oâ Meara on the Importance of Workplace Wellbeing
10 Dec 2018
Contributed by Lukas
[095] More than 450,000 people in Ireland experience depression (1 in 10) at any one time but many hide their condition and never get help. Awareâs ...
John Doran on Understanding Software Outages & Managing the Downtime
03 Dec 2018
Contributed by Lukas
[094] Just because everything we know is taking a digital turn, it doesnât mean that technology is infallible. Sometimes, outages happen. As a consu...
November Monthly Round-up
26 Nov 2018
Contributed by Lukas
[093] This week's episode discusses everything that's happened on the Phorest Blog and Phorest FM over the previous 30 days. From the most popular blo...
Nadine Quinn & Carla McQuillan on How Salon Culture Drives Success
19 Nov 2018
Contributed by Lukas
[092] A few months ago, Phorest Salon Software's CEO, Ronan Perceval, and Director of Product, Paddy Monaghan, spent a day working in The Space salon ...
Katt Philipps on Being Booked 12 Months in Advance With a 600$ Yearly Marketing Budget
12 Nov 2018
Contributed by Lukas
[091] Wouldn't it be great to wake up one morning and know exactly what your appointment book looks like 12 months in advance? Having clients fly acr...
October Monthly Round-up
29 Oct 2018
Contributed by Lukas
[090] This week's episode discusses everything that's happened on the Phorest Blog and Phorest FM over the previous 30 days. From the most popular blo...
Retain the 9%: The Impacts of the Irish Government VAT Increase on Hairdressing
22 Oct 2018
Contributed by Lukas
[089] Unwelcome news in the Irish hairdressing industry this month. On October 9th, 2018, the Irish Minister for Finance announced a VAT (Value Added ...
Luke Doolin & Helen Devenney on Reaching 68% More of Your Client Marketing Database
08 Oct 2018
Contributed by Lukas
[088] The facts: a lot of clients don't have an email address on file, emails take on average 48 hours to be opened/read, and their open rate is aroun...
September Monthly Round-up
24 Sep 2018
Contributed by Lukas
[087] September: back-to-school, warm winds from the last bits of summer. Another month, another round-up. This week's episode discusses everything th...
Melanie Icke on DiSC, Communication Styles & Buying Behaviours
17 Sep 2018
Contributed by Lukas
[086] We all have our go-to ways of doing and saying things in the salon, but what if everyone wasnât the same? What if they had a secret profile...
James Parnell on Managing Your Energy & Getting Stuff Done
10 Sep 2018
Contributed by Lukas
[085] There are two types of people in the world: those who never seem to have enough time on their hands, and those who always seem to achieve so muc...
August Monthly Round-up
27 Aug 2018
Contributed by Lukas
[084] End of August. End of the #SalonRetailWeek. Killian and Zoe dedicate this week's episode to a round-up of everything that's happened on the Phor...
Pamela Laird on Ditching Your Betty & Finding Your Bernie
20 Aug 2018
Contributed by Lukas
[083] For anyone running a salon or spa, one of your main objectives is figuring out how to build your client base. Obviously, I mean more clients mea...
Jennifer Swaine on the Importance of Social Media in the Salon Industry
13 Aug 2018
Contributed by Lukas
[082] As with any form of advertising, businesses want to be seen everywhere to maximise every opportunity to reach their target market. Whether it be...
Sinead Carroll on the Latest Salon Owners Summit 2019 Announcements
06 Aug 2018
Contributed by Lukas
[081] Don't miss the industry event of the year! Phorestâs Salon Owner's Summit 2019 is Europe's largest and most prestigious milestone on that ve...
Jerrod Roberts on His Journey as a Hairstylist & Working at Fashion Week Events
09 Jul 2018
Contributed by Lukas
[080] Ever wonder how some people end up where they are in their careers? So do we. This week on the show, Killian and Zoe welcome NYC-based hairstyl...
June Monthly Round-up
25 Jun 2018
Contributed by Lukas
[070] After another short podcasting month, Killian and Zoe dedicate this week's episode to a round-up of everything that's happened on the Phorest Bl...
Stefanie Fox Jackson on Millennials and Salon Compensation & Benefits
18 Jun 2018
Contributed by Lukas
[078] Recently a panelist on the Data-Driven Salon Summit's The Three Rs: Retention, Recruitment & Rental, Stefanie Fox Jackson joins Killian and Zo...
Heather Yurko on Determining the Health of Your Salon/Spa With KPIs
18 Jun 2018
Contributed by Lukas
[077] If you looked into it deep enough, any business could come up with hundreds of performance indicators. How do you narrow them down to the certai...
May Monthly Round-up
28 May 2018
Contributed by Lukas
[076] After a short podcasting month due to an Irish bank holiday, Killian and Zoe dedicate this week's episode to a round-up of everything that's ha...
Niamh Greaney on Last Minute Best Practices for GDPR Compliance
21 May 2018
Contributed by Lukas
[075] May 25th. For countries in the EU, this means GDPR has officially come into effect. As of today, mandatory for salons within the EU to collect,...
#30Days2Grow: Katrina Sutherland on Her Salonâs Experience & Results
14 May 2018
Contributed by Lukas
[074] On this weekâs Phorest FM episode, Killian and Zoe interview #30Days2Grow participant and winner of the 'Share Your Experience' contest Katrin...
April Monthly Round-up
30 Apr 2018
Contributed by Lukas
[073] After a month of interviews with industry thought leaders on various topics, Killian and Zoe dedicate this week's episode of Phorest FM to a ro...
David Barnett on Charging What Youâre Worth
23 Apr 2018
Contributed by Lukas
[072] You have the technical skills, but you are still frustrated with a mediocre paycheck? You seem pretty busy but your income is nowhere near what ...
Gavin Hoare on Customer Experience & Acting Like the Expert You Are
16 Apr 2018
Contributed by Lukas
[071] For the third instalment of the special #30Days2Grow interview series, Killian and Zoe are joined by Salon Maitre Dâ Gavin Hoare, or as descr...
Aaron Carroll on Healthy Lifestyles & Work-Life Balance
09 Apr 2018
Contributed by Lukas
[070] Weâre in the second week of #30Days2Grow, a salon challenge that aims to banish the stigma around having to heavily discount to get more cl...
Rowena Doyle on Visual Merchandising in the Hair & Beauty Industry
02 Apr 2018
Contributed by Lukas
[069] Happy Easter Monday! The #30Days2Grow challenge has finally kicked off last Sunday (April 1st - not an April fool's joke) and this first week i...
March Monthly Round-up
26 Mar 2018
Contributed by Lukas
[068] Before they kick off their special #30Days2Grow episodes this coming April, Killian and Zoe dedicate this episode to the most popular blogs in ...
Nicola Sharp on GDPR and Delivering Standout Salon Experiences
19 Mar 2018
Contributed by Lukas
[067] The closer in time we get to May 25th, the higher the chances that businesses will be facing a much more GDPR-concerned and âprivateâ custom...
Salon Marketing & Design Tips: Lighting, Online Education and March Promos
12 Mar 2018
Contributed by Lukas
[066] On this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs....
Aoife Kelly-Cooney & Elaine Heyes on Company Culture and Managing Conflict
05 Mar 2018
Contributed by Lukas
[065] On this week's episode of Phorest FM, Killian and Zoe are joined by Phorest Salon Software's Culture Officer, Aoife Kelly-Cooney and Product Tes...
February Monthly Round-up
26 Feb 2018
Contributed by Lukas
[064] After a month of podcast interviews on employee retention, GDPR and leadership in the salon, Killian and Zoe dedicate this week's episode of Pho...
David Barnett on Inspired Leadership and Shaping the Dream Workplace
19 Feb 2018
Contributed by Lukas
[063] The concept of leadership has been around for generations. Today, leaders come in all shapes and sizes. But what are the universal principles be...
Connor Keppel on Understanding & Preparing for GDPR in the Hair & Beauty Industry
12 Feb 2018
Contributed by Lukas
[062] By May 25th, 2018, it is going to be mandatory for salons within the EU to collect, house and protect clientsâ personal data and information i...
Saad Aslam on Strategies for Retaining Employees and Minimising Turnover
05 Feb 2018
Contributed by Lukas
[061] People quit their jobs for various reasons: some leave because of a work-life imbalance, others for lack of growth opportunities or for feeling...