Press 1 For Nick

NEW BOOK: The Heart of Service [Overview]

15 Aug 2025

Contributed by Lukas

The Heart of Service isn’t just another business book—it’s a playbook for leaders who want AI to strengthen, not replace, human connection. Thro...

Zoom Is Disrupting Contact Centers and Redefining CX

28 May 2025

Contributed by Lukas

On this episode of Press 1 For Nick, host Nick Glimsdahl sits down with Brandon Knight, Head of CX Ecosystem at Zoom, for a candid and insightful conv...

Innovations in Retirement Planning, with Jessica Austin Barker

13 Nov 2024

Contributed by Lukas

Welcome to another episode of Press 1 For Nick! We have the pleasure of having Jessica Austin Barker, the Chief Digital and Client Experience Office...

Simplifying Customer Experiences, with David Avrin

07 Aug 2024

Contributed by Lukas

Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, t...

Effective Client Experience Strategies in Banking with Anton De Wet

01 May 2024

Contributed by Lukas

Welcome to another episode of Press 1 For Nick! Today, we have an interesting conversation with the banking maestro himself, Anton de Wet, Chief Cli...

Beyond the Buzz: Real Strategies for Thriving in Customer Experience with Chris Hood

13 Mar 2024

Contributed by Lukas

Welcome to another episode of Press 1 For Nick! Today we have a treat for our listeners as we dive into the world of customer experience and strateg...

Mastering Self-Worth Beyond Others' Opinions with Dr. Michael Gervais

20 Dec 2023

Contributed by Lukas

Welcome back to another episode of "Press 1 For Nick"! In today's episode, we have the pleasure of having a special guest, Dr. Michael G...

J.J. Peterson - Co-Author of the Book, Marketing Made Simple [Marketing]

13 Dec 2023

Contributed by Lukas

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing] ABOUT NICK ...

Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]

06 Dec 2023

Contributed by Lukas

Overview: In this episode, Garry Ridge discusses the importance of servant leadership and tribal engagement in achieving success. He talks about the a...

Strategies for Success at Ford Motor Company, with Geralyn Gaines

29 Nov 2023

Contributed by Lukas

In today's episode, we have the pleasure of having a special guest, Geralyn Gaines, Guest Experience Immersion Manager at Ford Motor Company.Join...

Discovering Your Purpose: Living with Intention and Meaning, with Elizabeth Dixon

22 Nov 2023

Contributed by Lukas

Episode Highlights:In today's episode, we have the pleasure of having a special guest, Elizabeth Dixon, President and CEO of Trilith Foundation.J...

Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience]

11 Oct 2023

Contributed by Lukas

Episode Highlights:In this episode, Michael Tingey will be sharing his insights and experiences in the golf industry. He began his journey in the golf...

Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]

04 Oct 2023

Contributed by Lukas

Join us for a captivating discussion on employee experience, including 'The First 100 Days' framework, unique employee benefits, and mastering the art...

Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience]

27 Sep 2023

Contributed by Lukas

Episode Highlights:Alex Sheridan, Founder of Impaxs, a marketing company that helps B2B companies build world-class brands, and attract clients throug...

🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience]

20 Sep 2023

Contributed by Lukas

Anne Pritz, a former aspiring veterinarian, had her career aspirations change to focus on the food industry.Anne's career path has since been dedicate...

The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]

18 Sep 2023

Contributed by Lukas

Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief t...

Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality]

13 Sep 2023

Contributed by Lukas

In this episode, we delve into the remarkable life and wisdom of Horst Schulze, a true luminary in the hospitality industry and a founding member of T...

Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales]

11 Sep 2023

Contributed by Lukas

Join us on this enlightening episode of Press 1 For Nick as we sit down with Jason Cutter, CEO of Cutter Consulting Group, a renowned expert in mindse...

From Consultant to Chief Marketing Officer at Dave's Hot Chicken

06 Sep 2023

Contributed by Lukas

Episode Highlights:Brad Haley, the Chief Marketing Officer at Dave's Hot Chicken shares his journey with Dave's Hot Chicken, from starting as a consul...

Ron Kaufman - Author of the New York Times Bestseller "UPLIFTING SERVICE" [Service]

04 Sep 2023

Contributed by Lukas

How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]ABOUT NICK GLIMSDAHLSubscribe to my bi-wee...

The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising]

30 Aug 2023

Contributed by Lukas

Episode Highlights:Jeff Dudan is the CEO and Chairman of HomeFront Brands, a property service franchise platform that empowers entrepreneurs to create...

Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart]

28 Aug 2023

Contributed by Lukas

In this episode, Nick Glimsdahl engages in an insightful discussion with Jane Grote Abell, Executive Chairwoman of Donatos Pizza. Jane shares lessons ...

Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience]

23 Aug 2023

Contributed by Lukas

Episode Highlights:1. The Unconventional Approach to Customer Service:Christian Brothers Automotive's journey started with a unique vision - to be mor...

Unveiling the Power of StoryBrand: Conversation with J.J. Peterson, Co-Author of "Marketing Made Simple"

21 Aug 2023

Contributed by Lukas

J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]ABOUT NICK GLI...

Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement]

16 Aug 2023

Contributed by Lukas

Step into the dynamic world of hospitality where crafting unforgettable customer experiences is a finely tuned art, demanding precision, innovation, a...

Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]

14 Aug 2023

Contributed by Lukas

Embarking on the Journey to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]M...

The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening]

09 Aug 2023

Contributed by Lukas

In this episode, Oscar Trimboli shared his transformative journey through deep listening and how it impacts leaders and organizations. A pivotal wake-...

⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales]

07 Aug 2023

Contributed by Lukas

In "The JOLT Effect," sales expert Matt Dixon explores the art of overcoming indecision in the buying journey. He introduces the JOLT method, a powerf...

🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven]

02 Aug 2023

Contributed by Lukas

In this episode, we delve into the fascinating world of experience management and design with the renowned pioneer, keynote speaker, and expert, Lou C...

From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]

31 Jul 2023

Contributed by Lukas

In this inspiring episode, we sit down with Sean Ilenry, Vice President of Support at Dutchie, and delve into his incredible journey from homelessness...

The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]

26 Jul 2023

Contributed by Lukas

In this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his passion for creating un...

The Five Laws of Stratospheric Success - Bob Burg [Giving]

24 Jul 2023

Contributed by Lukas

Bob talks about:·       Your true worth is determined by how much you give in value than you take in payment·       The Five Laws of Stratos...

Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]

19 Jul 2023

Contributed by Lukas

Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]In this podcast episode, Jenn Lim, Chief Happi...

Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture]

17 Jul 2023

Contributed by Lukas

What is one thing people might not know about you?Tell me about your Nana... 😊Tell my listeners about Vayner Media.What does it mean to Lead from t...

Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]

12 Jul 2023

Contributed by Lukas

Introduction:In this episode, we have the privilege of speaking with Michael Lee Sherwood, an influential figure in driving technological innovation w...

Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]

10 Jul 2023

Contributed by Lukas

Introduction:In this episode, we have the pleasure of speaking with Chris Olexa, the CEO/Founder of Aspire2B Hospitality Group. Chris is an esteemed f...

Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]

05 Jul 2023

Contributed by Lukas

David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]How did you get into storytelling?How does storytelling help ideas move through t...

Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]

05 Jul 2023

Contributed by Lukas

In this episode, we dive into Kwame Christian's insightful book, "Finding Confidence in Conflict," as he shares valuable insights on various aspects o...

Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]

28 Jun 2023

Contributed by Lukas

In this episode, we dive deep into the world of employee experience with renowned customer experience expert, Joey. We explore why Joey shifted his fo...

The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]

26 Jun 2023

Contributed by Lukas

Jason Lippert, the CEO at LCI Industries, a company where he has held various roles for the past 28 years, starting as a management trainee. Lippert's...

Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center]

21 Jun 2023

Contributed by Lukas

Becky Ploeger, Hilton as the Head of Hilton Reservations and Customer CareKey Takeaways: Becky Ploeger's career took an unexpected turn, leading her t...

Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International [Contact Center]

19 Jun 2023

Contributed by Lukas

Key Takeaways: Effectively leveraging CEC channels is essential for creating a powerful omnichannel strategy and enhancing the entire customer journey...

The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center]

14 Jun 2023

Contributed by Lukas

The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox AutomotiveKey Takeaways: Est...

Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]

12 Jun 2023

Contributed by Lukas

Tony Amante Schepers is the Director of Operations and Customer Experience Success at Curbside Kitchen. Success in customer experience is defined by c...

Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]

05 Jun 2023

Contributed by Lukas

Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks.As a coach...

Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience]

31 May 2023

Contributed by Lukas

In this engaging podcast episode, join host Nick Glimsdahl as he sits down with Shantanu Das, the GM and Head of Global Frontline Customer Experience ...

Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]

29 May 2023

Contributed by Lukas

How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]Their purpose (and passion) is to rekindle people’s love for l...

Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion]

24 May 2023

Contributed by Lukas

Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medic...

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

22 May 2023

Contributed by Lukas

Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]She is a passionate customer-centricity advisor, au...

Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]

17 May 2023

Contributed by Lukas

Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active mem...

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]

15 May 2023

Contributed by Lukas

Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Educa...

The Power of Data Analytics: Insights from Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data Experience]

10 May 2023

Contributed by Lukas

Employee Retention Strategies for the Great Resignation: Insights on CX, Appreciation, and EX - Tony Johnson [Employee Experience]

08 May 2023

Contributed by Lukas

Discover the Secret to Exceptional Customer Service: Mastering the Art of Intentional Listening with Julian Treasure [Listening]

03 May 2023

Contributed by Lukas

Listening with Purpose: Expert Insights from Julian Treasure on Enhancing Customer Service [Listening]In this engaging episode, renowned speaker and a...

Unlock Your Potential: Learn from Ryan Hawk, Host of The Learning Leader Show, on Mastering Learning and Leadership Skills [Leadership]

01 May 2023

Contributed by Lukas

Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success]What does trust mean to you?How does listening build trust? W...

Unforgettable Art and Fresh Tacos: The Success Story of Condado Tacos, Founder, Joe Kahn [Restaurant Experience]

26 Apr 2023

Contributed by Lukas

A Recipe for Success with Founder of Condado Tacos, Joe Kahn [Restaurant Experience]In this episode Nick Glimsdahl sits down with Joe Kahn, founder an...

Empowering Student-Athletes: Exploring Name, Image, and Likeness at The Ohio State University with Gene Smith, Senior VP and Athletic Director [Athlete Experience]

24 Apr 2023

Contributed by Lukas

Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University.Smith is a former student-athlete and coach who has ear...

Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]

19 Apr 2023

Contributed by Lukas

Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]In this podcast episode, Simon Bailey, a hi...

Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales Leader [Sales Experience]

17 Apr 2023

Contributed by Lukas

Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales Leader [Sales Expe...

Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]

12 Apr 2023

Contributed by Lukas

Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]Jeff Thiessen explores everything from gril...

Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]

10 Apr 2023

Contributed by Lukas

Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]Join us in this enlightening conversation with Charlie Go...

The Scientist and Innovator Leading Science to its Next Iteration - Dr. Bertley [Science Experience]

03 Apr 2023

Contributed by Lukas

ABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase...

Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]

29 Mar 2023

Contributed by Lukas

Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]The podcast episode highlights the importance of hum...

Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]

27 Mar 2023

Contributed by Lukas

Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience...

Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]

22 Mar 2023

Contributed by Lukas

Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]In this podcast, Valerie Choniuk, a...

The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]

20 Mar 2023

Contributed by Lukas

The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]In this podcast episode, Kerry Bodine, author, speaker...

Building a People-Centric Organization: Insights from Barton Malow [People Centric]

15 Mar 2023

Contributed by Lukas

Building a People-Centric Organization: Insights from Barton Malow [People Centric]Barton Malow, a construction company, emphasizes the importance of ...

Why the Customer Lifetime Value is the Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google [Data]

13 Mar 2023

Contributed by Lukas

What is the difference between behavioral attributes and personas?Is human behavior predictable? Why should you embrace irrationality when interactin...

The Importance of Emotional Engagement in Customer Experience and Sports with Gregorio Uglioni [Customer Experience]

08 Mar 2023

Contributed by Lukas

The Importance of Emotional Engagement in Customer Experience and Sports with Gregorio Uglioni [Customer Experience]ABOUT NICK GLIMSDAHLSubscribe to m...

Rick Malir - CEO and Co-Founder at City BBQ [Guest Experience]

06 Mar 2023

Contributed by Lukas

Rick opened the first City Barbeque in 1999, they thought we wanted to serve folks the best barbeque they’d ever had—but it didn’t take long for...

Insights from Nationwide's Chief Customer Officer Amy Shore: Customer Strategy, Data-Driven Decisions, and Employee Retention [Customer Experience]

01 Mar 2023

Contributed by Lukas

Amy Shore is Executive Vice President and Chief Customer Officer for Nationwide. In this role, she is accountable for developing and executing Nationw...

Alex Frommeyer - Founder/CEO Beam Dental [Member Experience]

27 Feb 2023

Contributed by Lukas

Alex Frommeyer - Founder/CEO Beam Dental [Member Experience]Explains how Dental Insurance was brokenHow Beam Dental reduced effort to create a better ...

Navigating Customer Experience Challenges with Empathy: Insights from Whirlpool's Customer Service Approach, Simone Silva [Empathy]

22 Feb 2023

Contributed by Lukas

Navigating Customer Experience Challenges with Empathy: Insights from Whirlpool's Customer Service Approach, Simone Silva [Empathy]In this episode, we...

Exploring the Connection Between Love and Loyalty - Fred Reichheld [NPS]

20 Feb 2023

Contributed by Lukas

Exploring the Connection Between Love and Loyalty - Fred Reichheld [NPS]Fred Reichheld is the creator of the Net Promoter system of management, founde...

Mastering the Art of Empathy in Customer Service: An Insightful Interview with Brittany Hodak [Super Fans]

15 Feb 2023

Contributed by Lukas

In this episode, we discuss the importance of creating a strong customer experience (CX) with Brittany Hodak, the author of "The Superfan Revolution: ...

Maximizing Innovation Through Customer Feedback: The Key to Success -Sasha Gainullin - CEO @ battleface [Customer Expectations]

13 Feb 2023

Contributed by Lukas

Maximizing Innovation Through Customer Feedback: The Key to Success -Sasha Gainullin - CEO @ battleface [Customer Expectations]In the spring of 1999 f...

Jim Donald: The Change Agent and Storyteller Behind Turnaround Companies [Human Experience]

08 Feb 2023

Contributed by Lukas

Jim Donald: The Change Agent and Storyteller Behind Turnaround Companies [Human Experience] Meet Jim Donald, a top 25 CEO in the world and the co-cha...

Uncovering the Secrets to a Fulfilling Life: An Interview with John O'Leary [Perseverance]

06 Feb 2023

Contributed by Lukas

Insurance Industry Insights: Risa Lovell's Journey from Culinary to Customer Service [Customer Service]

01 Feb 2023

Contributed by Lukas

Insurance Industry Insights: Risa Lovell's Journey from Culinary to Customer Service [Customer Service] Optimizing the Customer Experience: Insights ...

Jon Picoult Explores the Distinction between Customer Experience and Customer Service in Podcast [Customer Experience]

30 Jan 2023

Contributed by Lukas

Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark Consulting and...

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]

25 Jan 2023

Contributed by Lukas

Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw Colin Shaw, the speaker, has been researching the que...

Balancing Community Satisfaction and Growth: Navigating the Fine Line with Jillian Benbow [Community Experience]

23 Jan 2023

Contributed by Lukas

Balancing Community Satisfaction and Growth: Navigating the Fine Line with Jillian Benbow [Community Experience]

Creating Thriving Workplaces with Tamara Myles: The Importance of Meaningful Work and Positive Culture

18 Jan 2023

Contributed by Lukas

In this episode, Nick Glimsdahl talks with Tamara Myles, a positive psychology researcher and instructor, about how companies can create thriving work...

Win The House You Love - Kyle Seagraves - Founder and Certified Mortgage Advisor [Mortgage Experience]

16 Jan 2023

Contributed by Lukas

Win The House You Love - Kyle Seagraves - Founder and Certified Mortgage Advisor [Mortgage Experience] Kyle talks about: - How creating 1,000 vide...

Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]

11 Jan 2023

Contributed by Lukas

Overview: In this episode, Garry Ridge discusses the importance of servant leadership and tribal engagement in achieving success. He talks about the a...

Howard Tiersky - CEO, The Digital Transformation Agency [Digital Transformation]

09 Jan 2023

Contributed by Lukas

Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newslette...

Lessons in Leadership with Howard Behar: The Importance of Serving Others [People First]

04 Jan 2023

Contributed by Lukas

Lessons in Leadership with Howard Behar: The Importance of Serving Others Overview: In this episode, Nick Glimsdahl sits down with Howard Behar, f...

Michael Hinshaw – President at McorpCX [Customer Experience]

02 Jan 2023

Contributed by Lukas

Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · Ho...

TIME TO WIN: THE 2022 CONSUMER PATIENCE STUDY - Jay Baer, CX and Marketing Expert [Patience]

21 Dec 2022

Contributed by Lukas

TIME TO WIN: THE 2022 CONSUMER PATIENCE STUDY - Jay Baer, CX and Marketing Expert [Patience] TIME TO WIN: THE 2022 CONSUMER PATIENCE STUDY: nationa...

Jamey Lutz - Author, Pathway to Purpose [Purpose]

19 Dec 2022

Contributed by Lukas

Jamey Lutz - Author, Pathway to Purpose [Purpose] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube ...

Audit your Customers (Here's Why). Peter Fader, Professor of Marketing at the Wharton School of the University of Pennsylvania [Customer Audit]

14 Dec 2022

Contributed by Lukas

The Importance of Auditing your Customers. Peter Fader [Customer Audit] What is the difference between what customers say vs. what they do? What a...

What Your Customer Wants and Can’t Tell You by Melina Palmer, Author, Speaker, Podcast Host [Behavioral Economics]

12 Dec 2022

Contributed by Lukas

What Your Customer Wants and Can’t Tell You by Melina Palmer, Author [Behavioral Economics] Melina talks about: · The old adage “Percepti...

Marbue Brown - Co-Founder of The Customer Obsession Advantage [Customer Obsession]

07 Dec 2022

Contributed by Lukas

Marbue Brown - Co-Founder of The Customer Obsession Advantage [Customer Obsession] What is Customer Obsession? What's the value of getting into th...

Ed Ariel - Vice President of Operations [Customer Experience]

05 Dec 2022

Contributed by Lukas

Ed Ariel - Vice President of Operations [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick ...

The Importance of Emotional Loyalty - Paula Thomas, Founder & CEO of "Let's Talk Loyalty" [Loyalty]

30 Nov 2022

Contributed by Lukas

The Importance of Emotional Loyalty - Paula Thomas, Founder & CEO of "Let's Talk Loyalty" [Loyalty] How did you get into loyalty? What does lo...

Find Confidence in Conflict - Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]

28 Nov 2022

Contributed by Lukas

Kwame Christian is the founder and CEO of the American Negotiation Institute, where he conducts training that helps make difficult conversations easie...

Stop Ignoring Mental Health (Do This Instead) - Pasha Palanker - 2-time Purple Heart Recipient [Mental Health]

23 Nov 2022

Contributed by Lukas

Stop Ignoring Mental Health (Do This Instead) - Pasha Palanker - 2-time Purple Heart Recipient [Mental Health] @Pasha Palanker is a retired Special O...

Christine Cravens - User Research Manager at Kroger [User Experience]

21 Nov 2022

Contributed by Lukas

Christine Cravens - User Research Manager at Kroger [User Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 F...

The Risk of Sticking With Status Quo. Dave Cherry - Principal - Cherry Advisory [Digital Transformation]

16 Nov 2022

Contributed by Lukas

The Risk of Sticking With Status Quo. Dave Cherry - Principal - Cherry Advisory [Digital Transformation] ABOUT NICK GLIMSDAHL Subscribe to my bi...

Develop & Train Others - Robin Ambrozy - Associate Professor of Instruction at Ohio University [Customer Service]

14 Nov 2022

Contributed by Lukas

Develop & Train Others - Robin Ambrozy - Associate Professor of Instruction at Ohio University [Customer Service] ABOUT NICK GLIMSDAHL Subsc...